eglobalis

MARCH 30, 2025

Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. In 2021 they embraced AI-based speech analytics to analyse every single call in their contact center. Instead of explicitly asking How do you feel?, Fifth Third Bank, a U.S.

AI 320

AI CX Sentiment Analysis Predictive Analytics 320

Lumoa

OCTOBER 31, 2021

Tailored for any device, respondents can engage from anywhere through proprietary machine-learning technology that automatically detects question types and answer options, translating them into an online survey that can be reviewed and customized.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Zendesk

DECEMBER 7, 2021

Artificial intelligence (AI) customer experience uses technology—such as machine learning, chatbots, and conversational UX—to make every touchpoint as efficient and hassle-free as possible. Analyze customer data to predict and reduce churn. But what exactly does it mean to use AI throughout the customer journey?

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. This means that banking and financial organizations need to migrate and enhance their digital customer experience with continuous improvements like omnichannel customer interactions, AI-assisted chatbots, customer data integration across channels, etc.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52