This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
For years, metrics such as the limited NetPromoterScore (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. In 2021 they embraced AI-based speech analytics to analyse every single call in their contact center.
Source: G2 , Jan 28, 2021 7. AI-Powered TextAnalytics to Discover Critical Issues Immediately SurveySensum’s textanalytics software uses AI and machine learning to automatically analyze open-ended feedback, saving you time and effort.
What is a good NetPromoterScore? Factors that influence NetPromoterScore benchmark. A good resource to go to for this information is the 2021 Satmetrix NetPromoter Benchmarks report (for US consumers). What is a good NetPromoterScore? Market size & spread.
NetPromoterScore is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. Key Features Collect NPS feedback via email, SMS, and embedded link Support surveys in 27 languages Real-time textanalytics Superb user interface (UI) Read more: promoter.io
10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. The Merger!
Speech/textanalytics. Textanalytics is used to scour textual interactions (e.g., Analytics are the Competitive Advantage. Companies that still aren’t investing heavily in analytics by 2020 probably won’t be in business in 2021.
Launching Horizon AI Gainsight officially launched Horizon AI in Nov 2021. We wanted to continue helping our customers improve their operations, uncover new opportunities, and drive Net Revenue Retention (NRR). Our early investment in AI-powered solutions led to features including: Sally , our first bot to assist customers.
Criteria like your company’s NetPromoterScore (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Platforms like Lumoa have already integrated GPT features to help users with textanalytics and feedback summaries. From a global market worth $9.5
Criteria like your company’s NetPromoterScore (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Platforms like Lumoa have already integrated GPT features to help users with textanalytics and feedback summaries. From a global market worth $9.5
Source: G2 , Jan 28, 2021 Mention G2 SS 4. Customer Service With SurveySensum, you get lightning-fast customer support with 2-hour SLA support guaranteed that too on all the channels 24*7. Also, the client retention rate of this tool is 100%.
Source: G2 , Jan 28, 2021 4. Identify Critical Issues in Seconds With AI-TextAnalytics SurveySensum leverages the power of AI and machine learning to automate the analysis of open-ended feedback. This support is available 24/7 across multiple channels, reflecting their dedication to customer satisfaction.
Source: TrustRadius , AUGUST 02, 2021 2. Our View: If you are looking for a tool that comes with a beginner-friendly interface and survey builder platform but also has advanced capabilities like text and sentiment analysis, cross-tab analysis, analytical dashboard, etc then this tool can be an ideal Google Form alternative for you.
We organize all of the trending information in your field so you don't have to. Join 20,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content