VOZIQ

MARCH 19, 2021

Reston, March 17, 2021: VOZIQ, ? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. The post VOZIQ Wins 2021 Product of the Year Award appeared first on VOZIQ. TMC recognizes VOZIQ for the third time in a row. . Director, Product Marketing.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Analytics are the Competitive Advantage. Companies that still aren’t investing heavily in analytics by 2020 probably won’t be in business in 2021.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Gainsight

OCTOBER 4, 2023

Launching Horizon AI Gainsight officially launched Horizon AI in Nov 2021. Text Analytics (formerly CX Center), which synthesizes trends in a high volume of survey data to help Customer Success Managers (CSMs) understand the key drivers behind customer sentiment and Net Promoter Score (NPS).

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

SurveySensum

MAY 24, 2024

NPS or CES or CSAT? Source: G2 , Jan 28, 2021 Mention G2 SS 4. So, the tool might be an ideal choice for enterprise-level organizations with big budgets, but if you are a medium to small-scale industry then paying such big bucks for limited settings and features is not an ideal solution for you. Source: Gartner , Feb 28, 2024 2.

CX 52

CX Start-ups Text Analytics Actionable Insights 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52