DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Contact Center 62

Contact Center Machine Learning Predictive Analytics Artificial Intelligence 62

SurveySensum

APRIL 7, 2025

Source: G2 , Jan 28, 2021 7. AI-Powered Text Analytics to Discover Critical Issues Immediately SurveySensum’s text analytics software uses AI and machine learning to automatically analyze open-ended feedback, saving you time and effort.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. The Merger!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

VOZIQ

MARCH 19, 2021

Reston, March 17, 2021: VOZIQ, ? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. The post VOZIQ Wins 2021 Product of the Year Award appeared first on VOZIQ.ai. TMC recognizes VOZIQ for the third time in a row .

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

Reston, March 17, 2021: VOZIQ, ? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. The post VOZIQ Wins 2021 Product of the Year Award appeared first on VOZIQ. TMC recognizes VOZIQ for the third time in a row. . Director, Product Marketing.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

Lumoa

FEBRUARY 7, 2023

Organizations that analyze and act on their customer behavioral data outperform the market by 85% in sales growth, according to a 2021 study by Microsoft. With the help of voice and text analytics, the data analysis process is made even easier.

Voice of the Customer 158

Voice of the Customer VOC Social Media NPS 158

VOZIQ

DECEMBER 17, 2020

We hope that the insights you gained from these blog posts will inspire and assist you in building new strategies that help your business reach new heights in 2021. Our next goal in the new year is to make significant advances to our Predictive Text Analytics technology and enable the customer value leaders in their retention initiatives.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

DMG Consulting

OCTOBER 17, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Contact Center Analytics Product and Market Report.

Contact Center 48

Contact Center Text Analytics Touchpoint Innovation 48

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Analytics are the Competitive Advantage. Companies that still aren’t investing heavily in analytics by 2020 probably won’t be in business in 2021.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lumoa

JANUARY 11, 2022

Key Features Collect NPS feedback via email, SMS, and embedded link Support surveys in 27 languages Real-time text analytics Superb user interface (UI) Read more: promoter.io Through this software, you can create NPS surveys in no time and then schedule them for automatic dispersal.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

DMG Consulting

OCTOBER 18, 2017

DMG predicts that the contact center speech analytics market will grow by 12% in 2017, 11% in 2018, 10% in 2019, 10% in 2020, and 10% in 2021. The 2017 – 2018 edition c overs 5 leading and contending vendors in-depth: Calabrio, CallMiner, NICE, SESTEK, and Verint; ZOOM International is also covered at a higher level.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

SurveySensum

DECEMBER 2, 2021

A good resource to go to for this information is the 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). Based on the survey, the NPS benchmark was derived as under: 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). Text analytics.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

Gainsight

NOVEMBER 13, 2023

And, while we’ve been leading in AI since first announcing Horizon AI in 2021, we’ve been hard at work making AI more meaningful and using the latest Generative AI technologies to add more value to our customers’ day-to-day needs. Takeaways Last but not least— Takeaways.

AI 52

AI Artificial Intelligence Text Analytics Customer Feedback 52

Gainsight

OCTOBER 4, 2023

Launching Horizon AI Gainsight officially launched Horizon AI in Nov 2021. Text Analytics (formerly CX Center), which synthesizes trends in a high volume of survey data to help Customer Success Managers (CSMs) understand the key drivers behind customer sentiment and Net Promoter Score (NPS).

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

DMG Consulting

MARCH 31, 2017

DMG expects the WFM market to grow by 8% in 2017 and 2018, and by 9% in 2019, 2020 and 2021. The vendors are starting to invest in new technology and approaches, including next-gen WFM and intraday management capabilities, which have the potential to greatly improve the effectiveness of these solutions.

Contact Center 48

Contact Center Text Analytics Innovation Start-ups 48

DMG Consulting

SEPTEMBER 26, 2018

The result is increased demand for real-time speech analytics, which can deliver accurate and timely insight and guidance to agents during interactions with customers, mitigating liability risks and guiding interactions to results that are mutually beneficial for the enterprise and the customer.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

MAY 8, 2017

DMG expects the number of gamification seats to grow by 30% in 2017 and 2018, 35% in 2019 and 2020, and 33% in 2021. DMG foresees the next 3 – 5 years to be highly productive for gamification providers, as this is an area that is attracting substantial interest and investments.

Contact Center 48

Contact Center Text Analytics Innovation Customer Relationship Management 48

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

JULY 31, 2019

This sector’s growth is fueling a wave of investments that is yielding expanded and more sophisticated offerings, including the use of AI-enabled conversational analytics, which is increasing the benefits of these applications. DMG expects revenue in the call tracking market to grow by 10% – 15% in each of the next 3 years, 2019 – 2021.

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

DMG Consulting

MARCH 31, 2019

DMG anticipates that the WFM market will experience rapid growth over the next 5 years, increasing by 11% in 2019, by 10% in 2020 and 2021, and by 9% in both 2022 and 2023. The WFM market is performing extremely well, and DMG expects it to continue to grow at a strong rate even though it is a mature market.

Contact Center 48

Contact Center Text Analytics Innovation Retail 48

DMG Consulting

MARCH 16, 2018

The number of WFM seats is expected to increase by 9% in 2018 and 2019, and by 10% in 2020, 2021 and 2022. DMG expects the WFM sector to continue to grow at a strong rate for a mature market. “It’s been a great year for the WFM market and there is a lot more to come”, said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Text Analytics Innovation Technology 48

DMG Consulting

NOVEMBER 29, 2017

in 2018, 23% in both 2019 and 2020, and 21% in 2021. This represents only 11.4% of total contact center seats, so the revenue potential of this market is in the tens of billions. DMG predicts that the number of seats will grow by 22% in 2017, 22.5%

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

InteractionMetrics

FEBRUARY 1, 2021

4, 2021, we’ll discuss the unique needs of B2B customers, personas, and the needs of distributors versus users —we’ll also brainstorm formats and future topics worthy of scrutiny! Analyzing B2B verbatims using AI-based text analytics is almost always out; instead, a human-centered research approach is required.

B2B 40

B2B Customer Experience Text Analytics Retail 40

Qualtrics

APRIL 5, 2021

Analytics are what turns your data into insights, and when you’re collecting a lot of data, you need powerful analytics tools to mine for deep insights. The ‘must have’ analytics for every research platform are: Text analysis — essential for identifying trending topics and sentiment from open text responses.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

DMG Consulting

DECEMBER 11, 2019

DMG expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023. The number of CBCCI seats in the market grew by 20.1% between 2017 and 2018 (as of July 31, 2019).

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

MARCH 31, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. DMG remains bullish on this IT market, particularly now that some larger contact centers are either moving to the cloud, albeit not all of their seats at once, or considering a move. DMG expects the CBCCI market to grow at a minimum rate of of 22.5%

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. McKinney, S. Sieniek, M., Godbole, V. International Evaluation of an AI System for Breast Cancer Screening. Endres, M.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. The Customer Experience Management Market Report from Markets and Markets, published in 2021, predicted steady growth for the sector over the next five years. billion in 2021 to a predicted market worth of $16.9

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. The Customer Experience Management Market Report from Markets and Markets, published in 2021, predicted steady growth for the sector over the next five years. billion in 2021 to a predicted market worth of $16.9

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

MAY 24, 2024

Source: G2 , Jan 28, 2021 Mention G2 SS 4. Customer Service With SurveySensum, you get lightning-fast customer support with 2-hour SLA support guaranteed that too on all the channels 24*7. Also, the client retention rate of this tool is 100%.

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

JUNE 4, 2024

Plus, it combines customer feedback and ad hoc research in one place, so you don’t have to waste time hopping between different services.

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

1 to 1

AUGUST 30, 2021

In its research, “The Forrester Tech Tide : Sales Technologies, Q1 2021,” Forrester finds that digital “front doors” are now the primary way that sales prospects connect with brands—80% of B2B sales will take place in remote and digital settings, elevating the roles of data insight, digital content, and inside sales in the sales process.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback. According to a research report by Antenna , the customer churn rate of Netflix was 2.4%

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback. According to a research report by Antenna , the customer churn rate of Netflix was 2.4%

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52