Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. billion in 2021 to a predicted market worth of $16.9 From a global market worth $9.5

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. billion in 2021 to a predicted market worth of $16.9 From a global market worth $9.5

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

MAY 24, 2024

Even with this basic paid plan, you get 500 responses per month and 5000 emails per month, along with all the website integrations, unlimited users, unlimited surveys, unlimited touchpoints, and unlimited questions [All inclusive]. Source: G2 , Jan 28, 2021 Mention G2 SS 4. Also, the client retention rate of this tool is 100%.

CX 52

CX Start-ups Text Analytics Actionable Insights 52

SurveySensum

DECEMBER 29, 2023

Embrace Data-Centric Approaches Centralizing and meticulously analyzing data harvested from diverse touchpoints across healthcare operations serves as the linchpin of informed decision-making. McKinney, S. Sieniek, M., Godbole, V. International Evaluation of an AI System for Breast Cancer Screening. Nature, 577(7788), 89–94. Endres, M.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. These touchpoints can provide you with crucial information on your customer’s needs and expectations and what you need to improve your customer experience.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. These touchpoints can provide you with crucial information on your customer’s needs and expectations and what you need to improve your customer experience.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Analyzing this feedback using powerful text analytics , they discovered important insights.

Retail 52

Retail Customer Feedback CX Social Media 52

1 to 1

AUGUST 30, 2021

In its research, “The Forrester Tech Tide : Sales Technologies, Q1 2021,” Forrester finds that digital “front doors” are now the primary way that sales prospects connect with brands—80% of B2B sales will take place in remote and digital settings, elevating the roles of data insight, digital content, and inside sales in the sales process.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

PeopleMetrics

JANUARY 28, 2021

To celebrate PeopleMetrics' 20th anniversary, our Founder & CEO Sean McDade PhD and other members of our team shared key business lessons from the last two decades building and working at PeopleMetrics, reflect on lessons learned from the pandemic, and share tips and inspiration for other business leaders and entrepreneurs as we kick off 2021.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

SurveySensum

MARCH 17, 2025

Starting at only $99 per month, SurveySensum’s basic paid plan includes 500 responses, 5000 emails, unlimited users, surveys, touchpoints, questions, and all website integrations. Source: G2 , Jan 28, 2021 4. SurveySensum offers advanced features and settings for a fraction of the cost of QuestionPro. Source: G2 , Nov 09, 2023 5.

CX 52

CX Close the Loop Text Analytics Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback. Not Available 4.7

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 6, 2025

Source: TrustRadius , AUGUST 02, 2021 2. Our View: If you are looking for a tool that comes with a beginner-friendly interface and survey builder platform but also has advanced capabilities like text and sentiment analysis, cross-tab analysis, analytical dashboard, etc then this tool can be an ideal Google Form alternative for you.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52