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CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates

ECXO

Consistency: A consistent design language across all platforms and touchpoints builds trust and brand recognition. The company’s valuation soared from $440 million in 2018 to over $10 billion by 2021, highlighting the impact of user-centric design. Overly complex interfaces can frustrate users, leading to lower adoption rates.

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5 Ways to Remove Friction in Your Customer Support Channels in 2021

Fonolo

To truly provide the best service for your customers, you need to focus on their entire journey with your company — examine their touchpoints, interactions, and expectations and ask yourself: Is there a way to make this process simpler? 3 Crucial Contact Center Trends in 2021. Smarter self-service options.

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Uniphore Collaborates with Cisco to Enable Better Customer Experiences

Uniphore

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

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B2B Customer Journey: The Basics [2021]

Aquire

The B2B customer journey is a complex matter, packed with a host of different touchpoints that affect customer experience. The B2B customer journey is the collection of touchpoints and interactions a customer has with a B2B company, from their very first encounter, all the way through to post purchase. Let’s get started.

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What is Customer Journey Orchestration? A 2021 Guide

Aquire

Every touchpoint blends in seamlessly with the next, leading to a better overall customer experience. Combining customer experiences across channels and touchpoints for a complete view of the customer journey brings important insights that can help you learn and improve. A 2021 Guide appeared first on Acquire. Insightful data.

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3 No-Brainer Ways to Improve Your Customer Success Program BEFORE 2021

ClientSuccess

CSMs have been dealing with some incredibly intense situations over the past few months, so it makes sense that planning ahead to 2021 might not have been at the top of your to-do list. Taking stock of your current processes can give your team a good jumping-off point heading into 2021. Be set for success in 2021 with ClientSuccess.

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Conversational AI: The Beginner’s Guide [2021]

Aquire

In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. The post Conversational AI: The Beginner’s Guide [2021] appeared first on Acquire. But, the workings of AI are often complex. Let us know with a comment.

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