Execs In The Know

MAY 18, 2021

Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions including keynotes, case studies, and breakout groups, as well as four very powerful and timely panels, each one hosted by COPC Inc. Stella Connect by Medallia , TELUS International , and Concentrix.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Execs In The Know

JULY 1, 2021

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. We invite you to visit our Events Page to learn more and consider joining us for our next event.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Execs In The Know

DECEMBER 6, 2021

Interestingly, a 2021 Medallia Institute/Josh Bersin research study found that companies who are employee experience leaders were 12x more likely to indicate revenue growth of more than 20% over the last year. #3: Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Interestingly, a 2021 Medallia Institute/Josh Bersin research study found that companies who are employee experience leaders were 12x more likely to indicate revenue growth of more than 20% over the last year. #3: Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

APRIL 23, 2021

The onset of coronavirus required us all to become crisis management experts overnight. Now, after more than a year of upheaval and change, the world is opening back up – giving us a unique opportunity to capitalize on what we learned to ease the journey into our “new normal.”. The pandemic crisis forever changed the way we live and work.

Innovation 93

Innovation CX VOC Outlook 93