Adrian Swinscoe

MAY 17, 2022

The post The biggest digital transformation trends in 2022 and beyond first appeared on Adrian Swinscoe. This is a guest post by Natasha Bougourd, a Senior Copywriter at Mediaworks. In the early months of the pandemic, businesses accelerated their adoption of digital […].

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ECXO

FEBRUARY 1, 2022

How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9. Best practices to balance AI and the human touch in 2022. The post How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9 appeared first on ECXO - European Customer Experience Organization. Share on whatsapp.

AI 250

AI CX Customer Service Customer Experience 250

Futurelab

MARCH 20, 2022

It appeared on their site on February 3, 2022. Their findings are presented in The 2022 State of CX Report. I originally wrote today’s post for Momentive.ai. The COVID-19 pandemic has amplified existing customer expectations and created new and unexpected ones.

CX 189

CX Customer Expectations Customer Experience 189

eglobalis

DECEMBER 17, 2024

Sources: The Myth of CX’s Death by 2030: Debunking the Fake Speculation [link] Predictions 2025: Customer Experience [link] The Next Frontier of Customer Engagement: AI-Enabled Customer Service [link] Getting Started with Gen AI in Customer Care [link] The Vision for 2025: Hyperpersonalized Care and ‘Care of One [link] Why AI-Enabled Customer (..)

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AI CX Sentiment Analysis Net Promoter Score 342

Callminer

JUNE 16, 2022

Read this blog to learn more about the 2022 LISTEN Award winners and their achievements. After two years, we were back in person at the end of May for our fourth LISTEN UK user conference!

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Customer Think

DECEMBER 24, 2021

This guide was designed to share predictions for 2022 and has been broken into 3 sections: Digital Marketing, Customer Experience, and Marketing Research 2022 Digital Marketing Predictions In this section I will detail our predictions and marketing forecasts for 2022.

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Customer Experience 131

Callminer

MAY 15, 2022

Learn more about the global market for speech analytics and conversation intelligence within the customer experience in this 2022 SPARK Matrix independent analyst report.

Customer Experience 182

Customer Experience 182

Callminer

JANUARY 5, 2022

Here are 25 of the best sales books that can help you refine your craft in 2022. Even with the aid of technology innovations, being a top-performing sales professional requires skill and finesse.

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Sales Innovation Technology Technology 182

Adrian Swinscoe

JANUARY 6, 2023

Today’s interview is with the winner of the MyCustomer 2022 CX Leader of the Year competition: Maneesha Bhusal, Director Customer Experience & Marketplace Operations at Jingdong […]. The post Leadership lessons from the winner of the 2022 CX Leader of the Year – Interview with Maneesha Bhusal of JD.ID

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CX Customer Experience 190

Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST.

Customer Retention 191

Customer Retention Innovation Engineering Event Production 191

Uniphore

DECEMBER 17, 2021

Feb 24th & 25th 2022. The 2022 CCW will be hosted at The Star located at 1 Casino Dr. Broadbeach QLD 4218 Australia. Team members from Uniphore will be in Australia from February 24th to the 25th of 2022. The post Customer Contact Week 2022 appeared first on Uniphore. The Star Gold Coast. Register for CCW Today.

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Sales Technology Technology 130

Intercom, Inc.

JUNE 16, 2022

And so, for Pride 2022, Intercom is celebrating with the theme out in the world and bringing people in. For Pride 2022, Intercom is celebrating with the theme out in the world and bringing people in. While the pandemic isn’t over, and there will certainly be many challenges going forward, this year, we’re going back out.

Start-ups 40

Start-ups Education 40

Callminer

NOVEMBER 6, 2022

17, 2022 for a session on how economic change has impacted customer engagement. Frank Sherlock, CallMiner's VP of International, will be at Credit Connect’s Technology Think Tank on Nov.

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Technology Technology 345

ECXO

MARCH 25, 2025

Studies show that when people feel valued and psychologically safe, they: Make better decisions Engage more deeply with their work Provide more empathetic service A 2022 Harvard Business Review study found that companies with high employee well-being saw a 23% increase in customer satisfaction scores.

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CX Innovation Customer Satisfaction Business Growth 227

Experience Investigators

DECEMBER 14, 2021

And 2022 looks like it will be another twelve months of uncertainty. Make 2022 the year you close the loop. 2022 will bring its own set of surprises. The post 3 Customer Experience Ideas for 2022 appeared first on Experience Investigators. The best-laid plans were often hard to execute as originally envisioned.

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Customer Experience Close the Loop Customer Journey Map Contact Center 135

Intercom, Inc.

MARCH 28, 2022

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. “Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

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Business Growth Touchpoint Sales Technology 228

Customer Think

SEPTEMBER 27, 2021

It feels like we just started planning our marketing strategy for 2021, but here we are, getting ready for 2022. If you’re like most people, your goal is to start the new year strong with robust marketing strategies designed to help you secure more leads, sales, and engagement.

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Sales Technology Technology 139

cxservice360

JANUARY 7, 2022

The post The Top Customer Experience Trends to Know About in 2022 appeared first on CXService360 - Customer Service Articles, Stories and more. A year or two ago, Read more.

Customer Experience 142

Customer Experience Customer Service 142

Customer Think

OCTOBER 27, 2021

(If you've decided to add thought leadership marketing in 2022, or if you need to improve your thought leadership program next year, the time to start planning is now. This post describes three steps B2B marketers can take to elevate their thought leadership efforts in 2022.)

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B2B 131

Customer Think

DECEMBER 8, 2021

My posts here over the past several weeks have focused on providing information and discussing concepts that can help marketing leaders develop more effective marketing plans for 2022. By now, many marketing leaders will be in the final stages of the.

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Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. 2022 has provided us with some truly great series.

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Innovation Machine Learning Customer Retention Customer Service 118

Futurelab

MARCH 20, 2022

It appeared on their site on February 3, 2022. Their findings are presented in The 2022 State of CX Report. As part of The 2022 State of CX Report, GetFeedback dove into how the CX profession is shaping up regarding compensation, reporting and team structures, skill sets, challenges, and more. That’s what defines your career.

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CX CX Transformation Government Start-ups 130

Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. 1 tech trend for 2022. Expect more companies to follow suit in 2022 on the CX side.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Customer Think

NOVEMBER 9, 2021

Therefore, as marketing leaders develop their plans for 2022, it's vital that they assess what th. The success of any marketing plan depends largely on how well it accounts for the business and economic conditions that exist when the plan is executed.

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Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.

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Social Media B2B Customer Loyalty Start-ups 122

Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Being out-of-touch is totally in, QR codes are quickly finding a new home and robots are strolling the line between novelty and value. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].

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Retail Innovation Technology Technology 137

The DiJulius Group

JANUARY 2, 2023

The DiJulius Group’s top customer service blogs, podcasts, and videos from 2022 are listed below. Our Top Blogs from 2022 A Leadership Epiphany on Workplace Culture Where Have All the Workers Gone, and How Can I Attract and Keep Them? I recommend sharing this with your entire team. 6 Reasons Your. Read Full Article.

Customer Service 111

Customer Service 111

Customer Think

OCTOBER 24, 2021

Are you interested in increasing your eCommerce sales in 2022? If so, you’re not alone. Business owners and marketers across all industries understand that they would have a tough time reaching their target audience and securing more sales without digital marketing.

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Sales 124

Execs In The Know

MARCH 14, 2022

Assessing your strengths and weaknesses in each of these pillars can help you understand what aspects of your business could be better optimized and modernized to align with customer expectations in 2022 and beyond. The post Digital CX Transformation in 2022 appeared first on Execs In The Know. Guest post written by: Airkit.

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CX Transformation CX Contact Center Start-ups 122

Help Scout

JANUARY 5, 2022

Here are our predictions for customer service trends in 2022. The new year brings new opportunities to create the customer experiences we all want to deliver. Read the full article

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Customer Service Customer Experience 116