2022 Actionable Insights Business Growth 
Retently
APRIL 6, 2022
To have a better CSAT overview in terms of score, we’ve decided to turn to customer data for more insights. Retently 2022 CSAT Benchmarks. This is a tricky question, mostly because you can’t really use CSAT to efficiently predict business growth. CSAT: Pros and Cons. Because of these 2 issues: .
Hodusoft
MAY 26, 2022
“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. HoduCC was also featured again as the Category Leader in 2022 in the list published by GetApp.
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SugarCRM
APRIL 14, 2022
Data fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint to drive high-definition customer experiences and reverse the Great Customer Resignation.”. A key contributor to losses on each side of this equation is a lack of data.
Hodusoft
DECEMBER 26, 2024
Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.
Intercom
FEBRUARY 8, 2023
Year after year, we see customer expectations continue to increase – and 2022 brought with it a whole new juggling act. It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses.
MattsenKumar
SEPTEMBER 21, 2023
According to Gartner , the Speech Analytics market has seen an annual growth rate of over 20% in recent years , highlighting its rising importance in the corporate landscape. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. billion in 2022 to USD 5.1
Gainsight
MAY 18, 2023
Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.
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