Uniphore

DECEMBER 21, 2021

in 2021, we: Acquired Emotion Research Labs , which opened the door for us to expand the definition of conversational AI to not only include speech and words but facial emotions and gestures using computer vision. Launched our new Uniphore AI-Driven Capabilities , providing enhanced customer experiences.

Machine Learning 49

Machine Learning Innovation AI Government 49

Customer Think

DECEMBER 31, 2021

By 2022, the global ML market is expected to be worth $8.81 It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. Did you know?? But, how will the two technologies create innovation and change in the near future? Do you have […].

Machine Learning 145

Machine Learning ML Innovation Artificial Intelligence 145

ECXO

AUGUST 2, 2023

At the beginning of 2022, YouGov Research found that one in 10 global consumers intended to spend more on telecom services (10%), while the share of those who planned to spend less was almost double (20%). As an AI leader, SAS is uniquely positioned to support telco operators’ marketing needs. Data is at the centre of all of this.

Artificial Intelligence 296

Artificial Intelligence AI Sales Customer Experience 296

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. 2022 has provided us with some truly great series.

Innovation 118

Innovation Machine Learning Customer Retention Customer Service 118

Win the Customer

JANUARY 20, 2020

This article will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. AI can make use of machine learning to predict the behavior of a buyer from previous searches, frequently bought products, and so on.

AI 159

AI Artificial Intelligence Machine Learning Social Media 159

Zendesk

MARCH 7, 2022

It was not long ago that buzzwords like AI, automation and omnichannel struck a similar chord. Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. AI & Automation.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Contact Center Technology Trends in 2022.

Contact Center 98

Contact Center Technology Technology Social Media 98

Logicalware

DECEMBER 13, 2022

In his End of Year Message, Puzzel CEO Frederic Laziou reflects on how 2022 redefined customer engagement. As 2022 draws to a close, I want to share a few observations and reflections. In 2022, we worked extremely hard to deliver new products and capabilities, resulting (hopefully) in increased customer value. A year of growth.

Touchpoint 97

Touchpoint Technology Technology Innovation 97

Comm100

NOVEMBER 29, 2021

All the while, significant tech advancements were made, particularly within AI and automation. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Between 2018 and 2020, the adoption of chatbots increased by 67% – and 2022 will be no different.

Customer Service 105

Customer Service Omnichannel Social Media AI 105

Execs In The Know

MARCH 14, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX.

Contact Center 98

Contact Center Artificial Intelligence CX Technology 98

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. So why is cloud still a technology trend in 2022? Forrester also believes ‘ human-centred technology ‘ will be one of the biggest drivers of innovation in 2022. Automation & AI. Your people. 3] Puzzel’s 2021 Retail Survey.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Intercom

OCTOBER 30, 2024

AI is revolutionizing customer service as we know it, and businesses that seize this moment will lead the charge into the future. But everything changed with the arrival of ChatGPT in late 2022. Advances in generative AI technology have unlocked a world of possibilities for customer service – and with them, significant challenges.

Customer Service 92

Customer Service AI Start-ups Machine Learning 92

Comm100

DECEMBER 2, 2021

As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. In 2022, chatbots will become a driving factor in improving customer experience.

Customer Experience 98

Customer Experience Omnichannel Machine Learning Social Media 98

Ameyo Callversations

JANUARY 3, 2022

While technologies such as AI and data-driven marketing continue to grow, the overarching focus will be on people, not technology. Customer Engagement Strategies to Focus in 2022. The end of the year is a perfect time to look at customer engagement trends we will see in 2022. Conversational AI. Cloud Platforms.

Contact Center 98

Contact Center Social Media Omnichannel Non-Profits 98

Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? Most important call center features for 2022. Call centers can route callers easily to relevant agents or departments using IVR and AI. Recent technological advancement in this field is artificial intelligence (AI). Artificial Intelligence.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Customer Think

JANUARY 19, 2022

Although I may have had a rosier outlook about the “end” of the COVID-19 pandemic, we did see massive strides in the advancement and adoption of AI as well as the continued digital transformation of businesses across industries […]. Last year, I made a few predictions about what to expect in the future of customer service.

Outlook 136

Outlook Customer Service AI Technology 136

Comm100

JANUARY 25, 2022

In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Here are the key ways that you can improve your live chat experience in 2022, and the tools that can help you on your journey towards digital CX excellence.

Omnichannel 98

Omnichannel Social Media CX AI 98

Customer Think

DECEMBER 26, 2021

Now artificial intelligence (AI) has become a key piece […]. Seventy-five percent of salespeople believe that they could not do their jobs as effectively without current technologies, according to our latest research.

Artificial Intelligence 145

Artificial Intelligence Sales B2B AI 145

Fonolo

NOVEMBER 9, 2021

Find out how we scored in our latest resource, Contact Center Trends 2022. As for the upcoming year, take a sneak peek at our predictions below: READ THE FULL GUIDE: Contact Center Trends 2022. Artificial Intelligence (AI) is now advanced enough to help crunch the data and make predictions and optimizations in a fraction of the time.

Contact Center 87

Contact Center Artificial Intelligence Social Media AI 87

Gainsight

APRIL 7, 2022

Previous announcements have included Horizon AI, and Person 360. Experts Gainsters and our partners will all be available to answer questions, give demos, and show you what’s possible for 2022 and beyond. . Click here to buy your ticket and join us at Moscone West Center in San Francisco on August 17-18, 2022!

Entertainment 105

Entertainment Outlook Innovation Gaming 105

Steven Van Belleghem

DECEMBER 6, 2021

And with AI becoming more powerful, future behavior can be predicted. . The Great Resignation’ is happening in full force in the second half of 2021 and will have a great impact on the customer experience of organizations in 2022 and beyond. There are two thoughts I have on CX in 2022 and beyond.

CX 123

CX Customer Experience Non-Profits Social Media 123

Comm100

NOVEMBER 29, 2021

All the while, significant tech advancements were made, particularly within AI and automation. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Between 2018 and 2020, the adoption of chatbots increased by 67% – and 2022 will be no different.

Customer Service 90

Customer Service Omnichannel Social Media AI 90

Aquire

JANUARY 24, 2022

According to research , the global conversational AI market size is expected to grow from $4.8 By 2022, 70 percent of white-collar workers will interact with conversational platforms daily. In a 2019 CIO Survey, respondents identified chatbots as the main AI-based application used in their enterprises. billion in 2020 to $13.9

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

ECXO

MARCH 6, 2025

In 2022, Tishby was appointed as Israels first-ever Special Envoy for Combatting Antisemitism and Delegitimization, a role in which she used her voice internationally to fight prejudice and foster understanding.

Education 191

Education Non-Profits Innovation Social Media 191

Hodusoft

APRIL 6, 2022

Top 5 Customer Experience Trends to Consider in 2022. AI is enhancing the contact center experience of customers by providing them with a personalized experience. AI-powered bots have some features that enable them to provide customers who call in with better answers faster than an agent can.

Customer Experience 105

Customer Experience Contact Center Omnichannel Artificial Intelligence 105

Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. Customer data is bigger than ever. Gartner Disclaimer: Gartner is a registered trademark of Gartner, Inc.

Artificial Intelligence 105

Artificial Intelligence AI Technology Technology 105

CommBox

APRIL 5, 2022

This article will talk about ways to help you retain your clientele in 2022. The CommBox AI-powered platform automates your communication using chatbots and automation rules. . The post 9 Customer Retention Strategies to Use in 2022 appeared first on CommBox. What Types of Customers Are There? Contributed by Leslie Anglesey.

Customer Retention 105

Customer Retention Omnichannel Customer Loyalty Retail 105

Lumoa

FEBRUARY 17, 2022

Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! The post Product News – February 2022 appeared first on Lumoa. Check out Product news page to stay up to date with Lumoa!

Voice of the Customer 78

Voice of the Customer Start-ups AI 78

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more!

Start-ups 78

Start-ups AI 78

Uniphore

JANUARY 19, 2022

Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. Tuesday, February 22, 2022 6 a.m.

AI 26

AI Omnichannel CX Customer Experience 26

Lumoa

DECEMBER 17, 2022

Lumoa’s biggest features for 2022 Another year down! New Incremental Topic Modeling We have launched a new iteration of our AI when creating Topics. The AI will attempt to add keywords to Topics that you have created manually, to make them more accurate for future data that comes in. Crazy how time flies.

Close the Loop 78

Close the Loop AI Start-ups Voice of the Customer 78

Comm100

JANUARY 6, 2022

With so much riding on CX, alongside momentum from the pandemic, 2022 will see digital CX excellence become a key growth strategy across industries. In this blog, we will explore the reasons behind why we believe 2022 will be the year of digital CX excellence, and why it is so important in today’s customer service world.

Customer Experience 98

Customer Experience Omnichannel Social Media CX 98

Fonolo

MAY 19, 2022

Industry Report: State of the Contact Center 2022. With these trends in mind, we’ve compiled a list of our top contact center technology picks for 2022, to ensure your virtual contact center is staying ahead of the curve. Our Top 6 Contact Center Technology Picks for 2022. Artificial Intelligence (AI). Let’s dive in!

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Lumoa

OCTOBER 5, 2022

We have launched a new iteration of our AI when creating Topics. We call the process of our AI creating Topics as “Topic Modeling” The goals for the new Topic Modeling AI are: Created Topics will be more respective of users manual changes , such as manual keyword additions. New knowledge base articles.

Close the Loop 78

Close the Loop Voice of the Customer CRM AI 78

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. The role of Artificial Intelligence(AI) for process automation has disrupted the call center market.

Contact Center 98

Contact Center Artificial Intelligence Innovation Omnichannel 98

Lumoa

JUNE 4, 2018

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. billion by 2022 growing from $4.76 The investment was led by Icebreaker.vc, along with serial entrepreneur Ali Omar and Business Finland.

Net Promoter Score 113

Net Promoter Score AI Customer Experience Machine Learning 113