Execs In The Know

MAY 4, 2023

soil, that number skyrocketed to more than 52,000 bikes in 2022. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. With just 1,400 bikes sold in the first year on U.S. And that number just keeps on growing!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

DMG Consulting

JANUARY 30, 2024

percent of contact center seats as of the end of December 2022, a figure expected to have grown to 34.7 DMG expects to see this trend continue, particularly now that the inclusion of artificial intelligence (AI) is influencing many technology acquisitions. DMG Consulting estimates that CCaaS accounted for 28.9

AI 48

AI Contact Center Artificial Intelligence CRM 48

DMG Consulting

OCTOBER 17, 2019

“Companies are encouraged to build Centers of Excellence (CoEs) and training programs to improve and extend the usefulness of their organizations’ human capital in this age of artificial intelligence.”. DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

SEPTEMBER 26, 2018

Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector. There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

DECEMBER 11, 2019

DMG expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023. Artificial intelligence (AI) and predictive analytics are also profoundly impacting the CBCCI market. The number of CBCCI seats in the market grew by 20.1% between 2017 and 2018 (as of July 31, 2019).

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

AUGUST 3, 2018

Automation and artificial intelligence (AI) are changing how companies operate, allowing them to re-imagine and re-invest in all aspects of their business. DMG predicts that the RPA market will continue to experience a significant rate of growth (100% or higher) during each of the years from 2018 through 2022.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Wednesday, July 24th Artificial Intelligence. On day 2, we have artificial intelligence and related technology taking center stage. Artificial intelligence is a hot topic as well as a fast-growing industry. Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

MAY 19, 2023

According to the extensive research done by Satmetrix in 2022, the industry average NPS score in Banks is 31. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback. They were significantly losing out on the customers and they didn’t know what to do.

Retail 52

Retail Customer Feedback CX Social Media 52