Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

APRIL 5, 2022

10 best SurveyMonkey Alternatives & Competitors of 2022. Though often we assume a brand or product is the best in the industry, we always look for alternatives that can fully meet our business preferences and is a value for money. . If you are looking for the best free alternatives to SurveyMonkey, then you are at the right place.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SugarCRM

MARCH 31, 2022

Grow as you go : As your organization grows, so can your CRM. Sugar Enterprise customers continue to enjoy no-compromise CRM with maximum control. The built-in business process management capabilities reduce the time it takes your team to perform repetitive, complex tasks, allowing your sellers to focus on their customers.

Sales 49

Sales CRM AI Omnichannel 49

SugarCRM

DECEMBER 27, 2022

2022 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. 2022 is the year we let the platform do the work. What a year!

CRM 29

CRM CX Start-ups Sales 29

SugarCRM

JUNE 23, 2022

In this webinar with Volker Hildebrand, SVP, Product Marketing , and Dennis Smith, VP of Sales at SugarCRM, we showcased how to guide all your sales reps to perform at their best by leveraging Sugar Sell to create highly interactive sales playbooks directly within your CRM. We prepared a guide to help you pick the right CRM for you.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26

SugarCRM

DECEMBER 15, 2021

Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. Our CRM and Sales Impact Report revealed the blind spots, busy work, and roadblocks that lead to sales friction and contribute to customer churn. We Drove Innovation.

Event Planning 49

Event Planning Construction AI CX 49

SugarCRM

MAY 20, 2022

With it came the dawning of Sell Premier, the flagship CRM solution for businesses with more complex sales scenarios and/or mid-to-large or global sales organizations. While we’ve shared capabilities matrixes and guides to the editions , this top-of-the-line CRM solution deserves its own moment in the spotlight.

CRM 26

CRM Sales Data Entry Omnichannel 26

Lumoa

FEBRUARY 14, 2024

In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences. Check out our Also, data analysis in CX will become much more exhaustive as customer relationship management (CRM) software becomes adept at gathering data.

Customer Experience 78

Customer Experience ML Social Media CX 78

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Companies using chatbots can automate their workflow and service processes, improve efficiency and drive business growth. . Use chatbots to drive business growth. (©

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Gainsight

OCTOBER 7, 2019

So many companies say they’re customer-centric, but the truth is that the platforms they relied on to run their business were primarily aimed at driving internal processes, not addressing the needs of the customer. But today, that’s no longer enough for SaaS business models who want to succeed.

Healthcare 13

Healthcare Real Estate Education Innovation 13

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Well done, HMH!

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

SugarCRM

MAY 10, 2022

Our inaugural awards program celebrated Sugar’s global customers , who pushed our boundaries for breakthrough customer experience and business growth. We’ve reached new highs, and we are proud of our portfolio recognitions: SugarCRM Takes 1st Place in New Software Reviews CRM Emotional Footprint Report. Our users love us!

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

Hodusoft

OCTOBER 28, 2022

7 Solid Reasons To Use Multi-Tenant IP PBX System for Your Business Unified Communications is becoming more and more important in reshaping the modern business landscape. The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030.

Compliance 52

Compliance Start-ups Omnichannel CRM 52

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SugarCRM

AUGUST 11, 2022

This has been identified as one of many challenges currently affecting businesses, alongside pandemic recovery, inflation, and other economic woes. This churn will be detrimental to business growth, revenue, and reputation without appropriate intervention. Breaking the Silos: Fusing AI and CRM.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Retently

APRIL 5, 2024

In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry. A comprehensive CRM database can be instrumental in understanding customer needs, providing added value, and reducing brand switching. This highlights the importance of customer retention for business growth.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SugarCRM

DECEMBER 7, 2021

We also had Craig Charlton, CEO at SugarCRM, and Jason Rushforth, SVP/GM of Americas at SugarCRM join industry experts Brent Leary and Paul Greenberg to discuss their thoughts on Sugar’s Analyst Summit and the state of CRM/CX today. Closing Thoughts.

CRM 26

CRM CX Sales Business Growth 26

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Get instant detractor alerts on your CRM so you can close the loop in time. companies lose $136.8 But why is that?

Retail 52

Retail Customer Feedback CX Social Media 52

ProProfs

JANUARY 30, 2023

Benefits of Employee Training Assessments Here’s why assessments are essential for implementing successful employee training programs that drive productivity and business growth. For example, let’s say you want to improve your customer relationship management (CRM) efforts. If it wasn’t obvious already, it definitely is now.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

SurveySensum

NOVEMBER 25, 2024

And enable you to take relevant actions that drive business growth. Forsta also enables its clients to integrate with some of the most common platforms available for your CRM, web data, digital marketing , and analytics. So you can push your business forward. Source: Capterra , NICE Satmetrix Review, 2022 G2 Review: 4.3/5

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52