Hodusoft

MAY 26, 2022

HoduCC was also featured again as the Category Leader in 2022 in the list published by GetApp. Overall, this software has significantly contributed to enhancing customer service while boosting agent productivity. It also helps in providing a stellar customer experience. Why are Innovative UC Products the need of the hour?

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Hodusoft

MARCH 3, 2022

How to Choose Best Call Center Software for Small Business in 2022. Businesses big or small still rely on call centers to manage customer queries. However, a full-fledged call center system is a distant dream for many small businesses given its costs (equipment, office space, infrastructure, IT support, and maintenance).

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

SugarCRM

APRIL 14, 2022

Optimizing customer engagement and experience continues to be a key focus for sales and marketing leaders today, so our second Global Research Report hones in on the most significant challenges they face. Customers require simple, clear, and relevant communication with your company.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

VOZIQ

JUNE 27, 2022

Here are the must-reads on Customer Loyalty in 2022. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. This book redefines the importance of customer interactions and highlights how each interaction is an opportunity for improvement and a chance to build loyal customer relationships.

Customer Loyalty 40

Customer Loyalty Customer Retention Business Growth Sales 40

VOZIQ

JUNE 27, 2022

Here are the must-reads on Customer Loyalty in 2022. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. This book redefines the importance of customer interactions and highlights how each interaction is an opportunity for improvement and a chance to build loyal customer relationships.

Customer Loyalty 40

Customer Loyalty Customer Retention Business Growth Sales 40

Aquire

OCTOBER 28, 2021

This post is covering the most important live chat facts that will skyrocket business growth in the years to come. Implementing live chat software not only boosts conversions and sales but also streamlines the customer support process and reduces operational costs. Creates a great first impression for your business.

Sales 52

Sales Customer Relationship Business Growth Customer Service 52

Hodusoft

DECEMBER 26, 2024

Now that we have discussed the perils of not leveraging omnichannel communication, let’s look at some relevant stats to know what customers actually want from organizations as far as communication and customer service is concerned. Listing the must-have features will also give you an idea about the price of the solution.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SugarCRM

DECEMBER 27, 2022

2022 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. 2022 is the year we let the platform do the work. What a year!

CRM 29

CRM CX Start-ups Sales 29

SugarCRM

MARCH 17, 2022

Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. Nevertheless, disruptions caused by the pandemic in the last year revealed a lack of holistic, real-time view of the customer journey. SugarCRM Recognized as a Winner in the Prestigious 2022 CRM Watchlist.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

Zendesk

JULY 13, 2022

— Morning Brew (@MorningBrew) July 5, 2022. Employee experience is important because your employees are the ones doing the work: They develop products and services, build customer relationships, solve business challenges, and support your back-office operations. — Nate Brown (@CustomerIsFirst) June 21, 2022.

Start-ups 98

Start-ups Sentiment Analysis Education CX 98

SugarCRM

DECEMBER 15, 2021

The lack of visibility into customer data has pushed many companies to the edge of a customer relationship crisis. Still, those who have closed the data gaps and improved the accuracy and completeness of their data stand to improve retention, increase revenue, and gain more predictable business outcomes.

Event Planning 49

Event Planning Construction AI CX 49

Intercom, Inc.

JANUARY 5, 2022

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Our team’s going to be tripling in size in 2022. SOC 2 compliance: A Beginner’s Guide. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. The LinkedIn Incident.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

Hodusoft

OCTOBER 3, 2023

billion in 2022 and is projected to experience a compound annual growth rate (CAGR) of 17.4% To be successful in the communication technology world, staying at the forefront of innovation is crucial for today’s businesses. Fuel your business growth - connect with us now! from 2023 to 2030. Ask for a Free demo!

Innovation 52

Innovation Contact Center Technology Technology 52

SurveySensum

DECEMBER 22, 2022

That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. And a VOC program helps businesses gather customer feedback through multiple channels and enable customer-centricity across the organization. .

VOC 52

VOC Customer Retention Social Media Close the Loop 52

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Well done, HMH!

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Shep Hyken

DECEMBER 23, 2022

Delivering continued support during all phases of the customer relationship and adapting the UC technology stack as needs change will – predictably – be a key differentiator. Organizations strongly believe in the value of a state-of-the-art system, with 84% saying that modern communications solutions are vital for business success.

Contact Center 65

Contact Center AI Education Technology 65

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SugarCRM

JUNE 23, 2022

Improve sales performance across the entire sales organization : Operationalize performance excellence with proven sales methodologies, case management procedures, customer onboarding processes, and prospect nurturing and routing activities. We prepared a guide to help you pick the right CRM for you.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26

Lumoa

FEBRUARY 14, 2024

How customers experience your brand is more important than ever before. In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences. All the benefits of an effective CX strategy will be within your reach.

Customer Experience 78

Customer Experience ML Social Media CX 78

SugarCRM

MAY 10, 2022

Our inaugural awards program celebrated Sugar’s global customers , who pushed our boundaries for breakthrough customer experience and business growth. SugarCRM was named Champion in Customer Relationship Management for Midmarket in the 2022 Customer Relationship Management (CRM) Emotional Footprint Report.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

SurveySensum

MAY 11, 2023

In this guide, we’ll go into more detail about the benefits of using NPS in retail, how to calculate and improve your score, and best practices for using this powerful metric to build stronger customer relationships. So let’s dive in and learn more about how NPS can help your business thrive! What is NPS?

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

Retently

APRIL 5, 2024

The stores’ staff, known for their expertise, are not on commission, fostering a more genuine customer relationship. The emphasis on experience over sales creates a customer-friendly environment that has become central to Apple’s retail success. This highlights the importance of customer retention for business growth.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. As of 2022, Amazon had 157.4 million Prime subscribers.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. As of 2022, Amazon had 157.4 million Prime subscribers.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SugarCRM

AUGUST 11, 2022

This has been identified as one of many challenges currently affecting businesses, alongside pandemic recovery, inflation, and other economic woes. This churn will be detrimental to business growth, revenue, and reputation without appropriate intervention. Breaking the Silos: Fusing AI and CRM.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Intercom, Inc.

JULY 29, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. As I look back at my own career, if a business or a manager has a focus on the people, everything else will take care of itself. Now, I’d like to ask about your plans for the rest of 2021 and into 2022.

Sales 223

Sales Start-ups Engineering Finance 223

ProProfs

JANUARY 30, 2023

Benefits of Employee Training Assessments Here’s why assessments are essential for implementing successful employee training programs that drive productivity and business growth. For example, let’s say you want to improve your customer relationship management (CRM) efforts.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52