Hodusoft

JUNE 9, 2022

HoduSoft Exhibited at CommunicAsia 2022 to Showcase its Comprehensive UC Products. Unified Communication has become a successful driver for businesses worldwide. HoduCC: It’s a contact center software with robust features that focuses on delivering omnichannel communication to achieve excellence in customer service.

Contact Center 52

Contact Center Innovation Omnichannel Gaming 52

Hodusoft

MAY 26, 2022

We feel a sense of pride for having our name listed on the platform as one of the top-rated products,” said Kartik Khambhati, Co-founder & Chief Business Development Office at HoduSoft. . As a next-gen technology, it has earned the reputation as a leading omnichannel contact center with a wide array of features.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Hodusoft

MARCH 3, 2022

How to Choose Best Call Center Software for Small Business in 2022. Businesses big or small still rely on call centers to manage customer queries. However, a full-fledged call center system is a distant dream for many small businesses given its costs (equipment, office space, infrastructure, IT support, and maintenance).

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

Zendesk

MAY 11, 2022

This turns your service organization into an engine for growth. Do better business with conversational CRM. 68 percent of business leaders also recognized a direct link between employee service and business growth. The proof is in the data. Today, many SaaS platforms have become the new legacy systems.

CRM 98

CRM B2C Compliance Customer Relationship 98

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Top 10 customer feedback tools in 2022. Choose the right one depending on your business goals and needs. Introduction.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

CommBox

SEPTEMBER 20, 2021

By 2022, chatbots are expected to handle 75-90% of queries. Meet Commbox – a leading AI-powered omnichannel customer communication platform offering multiple smart self-service solutions. Commbox self-service solutions allow your business to: Provide smart self-service using bots and navigators.

AI 96

AI Customer Service B2C Real Estate 96

SurveySensum

APRIL 5, 2022

10 best SurveyMonkey Alternatives & Competitors of 2022. Though often we assume a brand or product is the best in the industry, we always look for alternatives that can fully meet our business preferences and is a value for money. . If you are looking for the best free alternatives to SurveyMonkey, then you are at the right place.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Gainsight

APRIL 10, 2023

DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. For instance, businesses can deploy self-service portals, empowering customers to find answers to their questions without contacting their CSM or Support.

B2B 59

B2B Outlook Customer Retention Omnichannel 59

SugarCRM

DECEMBER 27, 2022

2022 was all about being able to see customers and deliver experiences like never before. 2022 is the year we let SugarCRM make the hard things easier for marketing, sales, and service teams. 2022 is the year we let the platform do the work. 2022 is the year we let the platform do the work. What a year! Closing Thoughts.

CRM 29

CRM CX Start-ups Sales 29

Retently

APRIL 5, 2024

Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers. Creating an omnichannel retail experience is about ensuring that customers can glide seamlessly from online to in-store to mobile app platforms without missing a beat.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Companies using chatbots can automate their workflow and service processes, improve efficiency and drive business growth. . Use chatbots to drive business growth. (©

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SugarCRM

MARCH 31, 2022

Sell Premier gives you real-time, holistic insights into your business with fast, automated, and predictable forecasting in an intuitive interface your users can quickly access. You can also access centralized data and communicate across departments with omnichannel internal comms. Looking for More Information?

Sales 49

Sales CRM AI Omnichannel 49

Hodusoft

JULY 20, 2022

And by bringing innovations and capabilities to market, HoduSoft strives to offer all businesses a better way to evolve their contact centers to increase customer loyalty and profitability.” GetApp has collected and verified data from about 40 end-user reviews to identify the top Contact Center Software providers for 2022. .

Contact Center 52

Contact Center Social Media Omnichannel Customer Loyalty 52

CommBox

JANUARY 28, 2024

By 2022, chatbots will handle 75-90% of queries, according to assessments. Commbox Self-Service: Automate Over 50% of Your Customer Service Using AI-Powered Chatbots Meet Commbox – a leading AI-powered omnichannel customer communication platform offering multiple smart self-service solutions.

AI 52

AI Customer Service Real Estate B2C 52

CommBox

SEPTEMBER 1, 2022

We’ve collected some of our proven best practices to deliver a great CX, and keep supporting your business growth without hiring new agents. According to recent predictions, 20% of the US workforce is estimated to quit in 2022. Calling all agents! Where are they? Let chatbots do the repetitive work for you.

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

Hodusoft

OCTOBER 28, 2022

7 Solid Reasons To Use Multi-Tenant IP PBX System for Your Business Unified Communications is becoming more and more important in reshaping the modern business landscape. The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030.

Compliance 52

Compliance Start-ups Omnichannel CRM 52

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth. It is known for its engaging, conversational surveys that improve response rates.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SugarCRM

MAY 20, 2022

Are looking to improve their forecasting processes and enhance visibility to drive business growth. As James explained in his recent blog , “Sell Premier responds to your company’s advanced CRM requirements, giving you real-time, holistic insights into your business with fast, automated, and predictable forecasting.

CRM 26

CRM Sales Data Entry Omnichannel 26

SurveySensum

MAY 11, 2023

Source: Satmetrix Here is the Average NPS Score by Industry based on the Satmetrix report of 2022, collecting almost 70,000 responses across 23 different industries. So if your retail business has an NPS score of 41 or more, then you are on the right track. How often should retail businesses measure and analyze their NPS?

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. According to the extensive research done by Satmetrix in 2022, the industry average NPS score in Banks is 31. Use an omnichannel approach to reach your customers where they prefer to engage. But these are all general benchmarks.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. In a survey conducted by Statista among US consumers it was found that in 2022, consumers belonged to 16.6 companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52

Fonolo

JANUARY 18, 2022

Industry Report: State of the Contact Center 2022. But what lies in store for contact centers in 2022? Creating a Customer Service Strategy That Drives Business Growth. The pandemic urged some businesses to focus on profits even at the expense of customer service to stay afloat.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

SurveySensum

NOVEMBER 25, 2024

And enable you to take relevant actions that drive business growth. Source: Capterra , NICE Satmetrix Review, 2022 G2 Review: 4.3/5 5 Best Features: Digital-first omnichannel feedback lets you capture feedback and assess every touchpoint with ease. Source : G2 , CustomerGauge Review, May 23, 2022 G2 Review: 4.7/5

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52