Gainsight

NOVEMBER 16, 2022

Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around an ice rink with some of the leading minds in business today. . Without further ado, let’s introduce the Pulse Europe 2022 GameChanger Award Winners. . Architect Award Goes to … Typeform.

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Execs In The Know

MARCH 22, 2023

You can check out their perspectives below, or read and download the full CX Leaders Trends & Insights: 2022 Corporate Edition report here. The post Practitioner’s Perspectives from the CX Leaders Trends & Insights: 2022 Corporate Edition appeared first on Execs In The Know. Check out all of our research here.

CX 52

CX Contact Center Education Start-ups 52

Zendesk

MAY 11, 2022

From our CX Trends 2022 research, we learned that more than 70 percent of customers expect conversational experiences when engaging with a company, but also that businesses are trailing expectations, with less than 40 percent reporting they can allow a customer to reach out and respond whenever and wherever is convenient.

CRM 98

CRM B2C Compliance Customer Relationship 98

Logicalware

FEBRUARY 18, 2024

Delivering on their promise of reliable and effortless customer service In 2022, the Royal Borough of Kingston Council sought a new contact centre provider after experiencing downtime with their legacy system. Our old telephony system was unstable and unreliable.

Government 59

Government Omnichannel Touchpoint Case Management 59

SugarCRM

OCTOBER 27, 2022

” At SugarConnected 2022, he put Customer Experience at the top of the operational agenda for modern enterprises. Software never stands still, so it was no surprise that some of SugarCRM’s product leaders at SugarConnected 2022 were talking about our product roadmap. But what are the trends behind the tools?

E-commerce 26

E-commerce B2B CRM CX 26

Gainsight

OCTOBER 7, 2019

Before we ushered in the “Age of the Customer,” the primary drivers of business growth was sales and marketing, and the systems companies had in their tech stack was CRM, Marketing Automation and Case Management solutions. But today, that’s no longer enough for SaaS business models who want to succeed.

Healthcare 13

Healthcare Real Estate Education Innovation 13

Fonolo

FEBRUARY 13, 2019

“In most cases, firms implement [customer service] technologies in functional and technological silos … remain disconnected from customer databases or case management systems … [you] should thoroughly audit all similar technologies that the enterprise owns before purchasing …”. Beware Cohort Behavior Studies. ”.

Contact Center 57

Contact Center Technology Technology Customer Service 57