Execs In The Know

MARCH 22, 2023

You can check out their perspectives below, or read and download the full CX Leaders Trends & Insights: 2022 Corporate Edition report here. Sure, we’ve been a company with financial challenges that limited our investment in contemporary omnichannel solutions and other tech stack enablers. Check out all of our research here.

CX 52

CX Contact Center Education Start-ups 52

Zendesk

MAY 11, 2022

From our CX Trends 2022 research, we learned that more than 70 percent of customers expect conversational experiences when engaging with a company, but also that businesses are trailing expectations, with less than 40 percent reporting they can allow a customer to reach out and respond whenever and wherever is convenient.

CRM 98

CRM B2C Compliance Customer Relationship 98

Logicalware

FEBRUARY 18, 2024

Delivering on their promise of reliable and effortless customer service In 2022, the Royal Borough of Kingston Council sought a new contact centre provider after experiencing downtime with their legacy system. The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform.

Government 59

Government Omnichannel Touchpoint Case Management 59

SugarCRM

OCTOBER 27, 2022

” At SugarConnected 2022, he put Customer Experience at the top of the operational agenda for modern enterprises. Software never stands still, so it was no surprise that some of SugarCRM’s product leaders at SugarConnected 2022 were talking about our product roadmap. But what are the trends behind the tools?

E-commerce 26

E-commerce B2B CRM CX 26

SurveySensum

NOVEMBER 22, 2024

Data Management : You can handle complex data sets for a complete experience representation. Other features: CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52