Experience Investigators

DECEMBER 14, 2021

And 2022 looks like it will be another twelve months of uncertainty. That’s where customer experience leaders can lean in and really lead in this new year. What can we predict about the supply chain, high-stress customer situations, or what moments are most important in the customer’s journey?

Customer Experience 135

Customer Experience Close the Loop Customer Journey Map Contact Center 135

Experience Investigators

JANUARY 5, 2022

You asked your frontline teams, like customer service agents and customer success managers, about what they were hearing directly from customers. Article] Use SMIRC Goals to Define Customer Experience Outcomes. You leveraged customer journey mapping and invited various leaders to participate. .

Customer Experience 134

Customer Experience Customer Journey Map Close the Loop Voice of the Customer 134

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. billion , representing a 9% growth compared to the same period in 2022. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. billion , representing a 9% growth compared to the same period in 2022. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52