2022 Customer Expectations Customer Service Sales 
Intercom
JULY 25, 2022
Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. Effective customer engagement holds the key to customer retention and loyalty.
Shep Hyken
NOVEMBER 28, 2022
When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?
Execs In The Know
FEBRUARY 16, 2023
Our hyper-competitive business landscape and increased customer expectations have fundamentally changed the importance of customer service – and a bad agent experience with even one customer is a missed opportunity to improve your competitive position.
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