Shep Hyken

FEBRUARY 14, 2022

The point is simple and well made: Chasing customers with low prices and discounts, is as the article points out, “… ultimately a race to the bottom in terms of cost.”. Winning Customer Loyalty With Real-time Refunds by Irina Ionescu. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.

Customer Service 108

Customer Service Legal Customer Loyalty CX 108

Zendesk

JANUARY 18, 2022

According to our 2022 Zendesk Customer Experience Trends report , the pandemic didn’t make customers more forgiving—if anything, they’re more discerning. More than 60 percent of customers will defect after one bad experience, up 22 percent from last year. There’s a real risk in delivering subpar experiences.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

CommBox

APRIL 5, 2022

This is an excellent method that will allow you to save your promotion budget and increase brand loyalty. This article will talk about ways to help you retain your clientele in 2022. But first, let’s talk about the most important thing – customers! What Types of Customers Are There?

Customer Retention 105

Customer Retention Omnichannel Customer Loyalty Retail 105

Steven Van Belleghem

DECEMBER 6, 2021

The Great Resignation’ is happening in full force in the second half of 2021 and will have a great impact on the customer experience of organizations in 2022 and beyond. At the same time it will continuously improve employee and customer experience. There are two thoughts I have on CX in 2022 and beyond.

CX 123

CX Customer Experience Non-Profits Social Media 123

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization is an open-access CX Professional Network aiming to educate European and the rest of the world’s Corporate on CX, EX related topics, including customer understanding, perception, and real innovation plus some evolving topics. In October 2022, we will launch our corporate packages.

Customer Experience 207

Customer Experience CX Innovation Education 207

Ameyo Callversations

JANUARY 3, 2022

What Exactly Makes a Great Customer Engagement? Engaging customers and building a harmonious relationship with customers is the utmost thing to keep on the checklist for driving good business revenue and driving customer loyalty. Why Do Customer Engagement Matters? – Juniper.

Contact Center 98

Contact Center Social Media Omnichannel Non-Profits 98

ECXO

JUNE 11, 2023

Customer Experience = Seeing + Being + Doing Customer Centricity is the umbrella for concepts like Customer Experience, Customer Intimacy, Customer Advocacy, Customer Loyalty, etc.

Customer Experience 366

Customer Experience Government CX Customer Loyalty 366

Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. Learn More About the CX Awards.

CX 91

CX Non-Profits Contact Center Education 91

Comm100

JANUARY 6, 2022

67% of customers said they would spend more money if they received a better customer service experience. With so much riding on CX, alongside momentum from the pandemic, 2022 will see digital CX excellence become a key growth strategy across industries. Why is 2022 the year of customer experience excellence? .

Customer Experience 98

Customer Experience Omnichannel Social Media CX 98

Customer Think

NOVEMBER 2, 2021

There is no doubt that customer experience (CX) is a key brand differentiator, and will continue to be a driving force for company success in 2022 and beyond. What workforce trends do brand leaders need to plan for and take action to retain employees and increase customer loyalty?

Customer Loyalty 75

Customer Loyalty CX Customer Experience 75

Customer Think

OCTOBER 19, 2021

Customer Experience (CX) is becoming a significant concern for most business owners. In recent years we have seen many small and large companies investing a fortune to improve customer experience and stay ahead of the competition. Whether it’s for keeping the customer data safe by opting for IT security risk […].

Customer Experience 144

Customer Experience CX Contact Center Customer Loyalty 144

TeamSupport

DECEMBER 21, 2021

The more stunted a company’s online communication and chat platform, the further they are from their customers, and the less poised they are for success in 2022 and beyond. That’s not just a tacky statement, it’s true – by 2022, 85% of businesses are projected to implement live chat support. times more than visitors that don’t.

B2B 98

B2B Sales Customer Loyalty Customer Satisfaction 98

Zendesk

MARCH 7, 2022

Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. In 2022, 70 percent of customers expect conversational channels to be available. What is conversational service? Get leadership buy-in.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

Aquire

NOVEMBER 18, 2021

As we gear up for a busy holiday season and get ready to fly headlong into 2022, we’ve dug up some retail customer service statistics to help enhance your customer journeys and boost customer experience in the new year. 65 retail customer experience statistics. Yet only 49 percent of U.S. Talkdesk ). Salesforce ).

Retail 98

Retail Customer Service Social Media Net Promoter Score 98

Aquire

OCTOBER 13, 2021

Customers can ask anything and receive answers for routine questions even after hours when human agents are offline. So, look into self-service options you can use for your customers and monitor impact on customer loyalty and satisfaction. The Future of CX: Trends and Predictions for Customer Engagement.

Customer Service 90

Customer Service Social Media Omnichannel Artificial Intelligence 90

Shep Hyken

FEBRUARY 28, 2022

can be summed up with the idea of you and your customers warming up to each other. It’s all about how customers relate to and with the brand. 2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. How to Enhance Customer Loyalty: 6 Tips to Make Loyalty Great Again by Julia Morrissey.

Customer Service 65

Customer Service CX Customer Loyalty Retail 65

VOZIQ

JUNE 27, 2022

In today’s world, where the competition gets fierce by the minute, gathering a loyal customer base is a tricky feat to achieve. Here are our picks that are sure to help you fill the gaps in your understanding of customer loyalty and aid you in creating fruitful long-term relationships. Author: Bill Price & David Jaffe.

Customer Loyalty 40

Customer Loyalty Customer Retention Business Growth Sales 40

VOZIQ

JUNE 27, 2022

In today’s world, where the competition gets fierce by the minute, gathering a loyal customer base is a tricky feat to achieve. Here are our picks that are sure to help you fill the gaps in your understanding of customer loyalty and aid you in creating fruitful long-term relationships. Author: Bill Price & David Jaffe.

Customer Loyalty 40

Customer Loyalty Customer Retention Business Growth Sales 40

Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. Learn More About the CX Awards.

CX 67

CX Non-Profits Contact Center Education 67

Shep Hyken

JANUARY 10, 2022

How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene. Atlanta Small Business Network) Regardless of the industry, you’ll come across various issues concerning customer retention. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 72

Customer Service Customer Loyalty Manufacturing Sales 72

Shep Hyken

NOVEMBER 7, 2022

I’ll add a fifth, and that’s customer experience. Our CX research finds that 83% of customers trust a brand more if they provide an excellent customer experience. Surveying the New Landscape of Customer Loyalty in the Wake of the Pandemic by Fastco Works. They wanted more empathy and understanding than usual.

Customer Service 14

Customer Service Outlook Customer Loyalty Contact Center 14

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Retail 126

Retail Customer Loyalty Customer Experience 126

Shep Hyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. CMSWire) This got me thinking about all the companies I’ve worked with and used over the years and what they actually did to earn my loyalty. Follow on Twitter: @Hyken.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

Shep Hyken

AUGUST 29, 2022

Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue. My Comment: This week, customer loyalty seemed to be the big topic. My Comment: Here are six more ways to create coveted customer loyalty.

Customer Service 57

Customer Service Customer Retention Customer Loyalty Retail 57

Zendesk

AUGUST 1, 2022

In turn, some of those customers—brand advocates—will use their social currency to refer others to your company. Because your brand advocates are the ones making recommendations, referral programs can lead to more than just another sale—they often lead to additional customer loyalty. Customer referral program ideas.

Social Media 98

Social Media Start-ups CRM Sales 98

Shep Hyken

JUNE 6, 2022

The more information a customer has, the more comfortable they will feel about an experience that’s less than perfect because of the aforementioned reasons. Fred Auzenne- 14 Steps to Creating a Customer Loyalty Program That Works by Anna Duke. I’m always careful when using the term “loyalty program.”

Customer Service 61

Customer Service Customer Loyalty Hospitality Hospitality 61

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. billion in 2022 and is projected to grow from $6.47 billion by 2030.

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

Intercom, Inc.

MAY 17, 2022

A couple of weeks ago, I spoke about the future of engagement at AdWorld 2022. In 2022, we can no longer separate digital and physical business. Engagement helps to close sales, resolve customer issues, and convert more effectively – but it’s about much more than that. Here are the top takeaways.

Touchpoint 129

Touchpoint Sales Customer Loyalty Technology 129

Shep Hyken

JANUARY 31, 2022

Digital Trends to Influence Better Customer Experiences by Dakota Murphey. TechDay) Customer experience can be a difficult element of your business to measure, but it has a tremendous impact on your business as a whole. How Do You Solve a Problem Like… Eroding Customer Loyalty? by Sam Bradley. Thank you, Engati!

Customer Service 57

Customer Service Contact Center Artificial Intelligence Customer Loyalty 57

VOZIQ

JANUARY 17, 2022

Authored by Hal Brierley, Customer Devotion is a step-by-step guide for turning your customers into more passionate brand advocates. It offers strategic insights into growing your customer revenues, regardless of the industry, size, and scale of your business.

Customer Retention 67

Customer Retention Non-Profits Retail Customer Loyalty 67

Customer Think

JANUARY 26, 2022

We are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices. Reading provides so much more than just knowledge. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude.

Customer Retention 111

Customer Retention Customer Experience Customer Loyalty 111

Execs In The Know

MARCH 15, 2023

Fortunately, in partnership with ACT (Advanced Call Center Technologies), we have just released our CX Leaders Trends & Insights: 2022 Corporate Edition report which is aimed at empowering brands with the knowledge and insights needed to accomplish this. To surpass their expectations, you need to stay ahead of the game.

CX 52

CX Artificial Intelligence Customer Loyalty Touchpoint 52

Shep Hyken

SEPTEMBER 19, 2022

4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. This article will look at the ways brands focus on these four elements to enhance customer loyalty.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

Shep Hyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. State of Consumer Behavior 2022 by Raydiant.

Customer Service 61

Customer Service Retail Customer Satisfaction AI 61

Shep Hyken

DECEMBER 26, 2022

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

Customer Service 57

Customer Service Retail Touchpoint Business Growth 57

Shep Hyken

MAY 9, 2022

I like how this article makes us consider what will make the most positive impact on our customers. Three Stats That Will Change the Way You Think About Customer Loyalty Stats by Wise Marketer Staff. Customers Weigh in: Loyalty is Conditioned on a Personalized Experience by John Nash. Follow on Twitter: @Hyken.

Customer Service 61

Customer Service E-commerce Customer Loyalty Engineering 61

Shep Hyken

SEPTEMBER 26, 2022

Whether you believe the customer is King (or Queen) doesn’t matter. All customers deserve to be treated with respect and dignity. How Amazon, Costco, Home Depot and Intuit Build Customer Loyalty by Prasad Sangameshwaran. (ET Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 61

Customer Service Customer Retention NPS Customer Loyalty 61