Intercom

JULY 25, 2022

The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond. Effective customer engagement holds the key to customer retention and loyalty.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Lightico

MARCH 24, 2022

The best insurance agency software in 2022 will offer a wide range of features, including policy and claims management, policy issuance, contact management in the form of customer relationship management (CRM) tools, and marketing automation tools.

Invoicing 59

Invoicing CRM Customer Relationship Management Sales 59

Zendesk

APRIL 1, 2022

CS Ops conducts monthly audits of customer relationship management (CRM) and contact center as a service (CCaaS) software to determine whether they’re still serving the needs of success and support teams. CS Ops enables support agents and CSMs to do what they do best: connect with customers. Lower customer retention costs.

Customer Service 97

Customer Service CRM Customer Retention Customer Acquisition 97

Win the Customer

SEPTEMBER 21, 2023

As we delve into the insights learned from customer experience trends, it’s evident that experience continues to be a driving force behind brand loyalty, customer retention, and ultimately, business success. This underscores the importance of leveraging data to deliver targeted and relevant content to individual customers.

Customer Experience 69

Customer Experience Social Media Omnichannel CX 69

VOZIQ

JUNE 27, 2022

Here are the must-reads on Customer Loyalty in 2022. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. This book redefines the importance of customer interactions and highlights how each interaction is an opportunity for improvement and a chance to build loyal customer relationships.

Customer Loyalty 40

Customer Loyalty Customer Retention Business Growth Sales 40

VOZIQ

JUNE 27, 2022

Here are the must-reads on Customer Loyalty in 2022. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. This book redefines the importance of customer interactions and highlights how each interaction is an opportunity for improvement and a chance to build loyal customer relationships.

Customer Loyalty 40

Customer Loyalty Customer Retention Business Growth Sales 40

VOZIQ

DECEMBER 17, 2021

Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges and stay on top of the latest trends. 15 Unique Ways to Effectively Boost Customer Retention. Don’t let customer loyalty go to waste.

Customer Retention 52

Customer Retention Customer Loyalty AI Customer Relationship 52

Zendesk

FEBRUARY 10, 2022

In the Zendesk Customer Experience Trends Report 2022 , over 90 percent of respondents said they’d spend more money with businesses that offer streamlined experiences. And customers who describe a company’s CX as “good” are 37 percent more likely to recommend it to others. Measure customer optimization metrics.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Shep Hyken

OCTOBER 6, 2022

He shares the value that customer emotions bring to a company. How much value ($$$) do closer customer relationships and specific customer emotions bring to your business? And they should as it’s probably the cheapest and simple way of finding opportunities to improve the customer experience.

Predictive Analytics 65

Predictive Analytics Customer Journey Map Touchpoint Customer Relationship 65

Zendesk

APRIL 13, 2022

Sales support helps this process by preparing leads while leaving the customer relationships to the sales reps. Monitoring customer accounts for potential sales opportunities. Common material sales support functions include: CRM (customer relationship management) software or other pipeline management software.

Sales 52

Sales CRM Start-ups B2B 52

SugarCRM

MARCH 17, 2022

Businesses must strive for more than traditionally perceived value to remain current in today’s market filled with savvy customers. Here at Sugar, we do everything with our customers in mind, and we proudly announce we’ve started 2022 on the big track, being rewarded four times as one of the best innovators that the industry has to offer.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

SugarCRM

MAY 5, 2022

In the face of growing customer demands, it’s not easy to keep your clients happy. Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. Maintaining customer retention is more sensitive (and challenging) than ever.

AI 49

AI CRM Touchpoint CX 49

Lumoa

NOVEMBER 17, 2022

Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. . Improving Customer Relationships with AI. Artificial Intelligence (AI) is a fantastic way to reduce costs and optimize customer support without diminishing customer experience.

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

Zendesk

OCTOBER 5, 2022

Since partnering with Zendesk, Qumu has turned its greatest weakness into its greatest strength and built a loyal customer base. The company has all-time high customer satisfaction (CSAT) scores , driven its customer retention rate to 90+ percent, and turned its customer support into a competitive differentiator. “We

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Intercom

MARCH 10, 2022

This empowers them to boost conversions with ease and maintain a positive customer relationship. But what happens if it’s not smooth sailing once your customer has received their package? Therefore, simplifying your omnichannel approach will become increasingly vital as we move through 2022 and beyond.

E-commerce 104

E-commerce Customer Experience Omnichannel Start-ups 104

Fonolo

MAY 25, 2022

Employing the right technology for your contact center’s specific needs can cut call center costs incrementally, leading to more productive call center agents who stick around longer and improved customer satisfaction (CSat) scores. Industry Report: State of the Contact Center 2022. Customer Relationship Management (CRM) systems.

Technology 67

Technology Technology Contact Center CRM 67

Retently

MARCH 23, 2023

There are two lessons here for businesses aiming to improve retention, increase customer satisfaction, and foster loyalty. First, poor service can and will hurt your customer relationships. Comcast’s efforts probably kept some customers onboard but at the cost of many others who deserted the company for good.

Net Promoter Score 98

Net Promoter Score NPS Finance Customer Satisfaction 98

Gainsight

JANUARY 4, 2023

Despite the ups and downs of the economy, Customer Success continues to emerge as a clear priority because of its ability to drive efficient, durable growth. In our recent survey of tech investors and CEOs, the 2022 SaaS Market Report , respondents indicated that CS is the department least likely to experience budget cuts.

Scorecard 52

Scorecard Healthcare Gaming Start-ups 52

Gainsight

JUNE 11, 2021

ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Start the kick-off asking the customer to commit resources and time. Major Takeaways: Customer Acquisition Costs (CAC) are at negative margins until the renewal.

Education 91

Education Start-ups AI Engineering 91

SugarCRM

MARCH 30, 2022

In SugarCRM’s 2022 CRM Impact Report , we found that 70% of sales and marketing leaders need to do more to improve customer trust in their brand. 7 Ways to Overcome the Great Customer Resignation – Download this infographic to see our 7 data-based strategies to overcome customer churn.

CRM 36

CRM Actionable Insights AI Touchpoint 36

SugarCRM

AUGUST 11, 2022

Integrating purpose-built AI doesn’t mean ditching Customer Relationship Management (CRM) data; instead, it involves transforming it into useful information that improves decision-making and predictability. For best results, a purpose-built AI that addresses the challenges directly is necessary. Breaking the Silos: Fusing AI and CRM.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Zendesk

OCTOBER 18, 2022

In today’s competitive landscape, companies need to connect with their audience if they want to stand out from the crowd, retain customers, and build loyalty. In the Zendesk Customer Experience Trends Report 2022 , 60 percent of companies stated that succeeding at wowing customers has improved their customer retention.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Well done, HMH!

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Intercom

JULY 26, 2022

And the key to business resilience in 2022? Excellent customer experience. Recent research from Harvard Business Review Analytic Services reveals that 88% of survey respondents believe that customer engagement has a significant impact on their organization’s bottom line. Retention is an investment that keeps paying off.

Net Promoter Score 59

Net Promoter Score Customer Expectations Customer Retention Customer Experience 59

Gainsight

SEPTEMBER 6, 2022

Economic output declined sharply in the first half of 2022, and the U.S. First, grow the business through existing customers via renewal and expansion. This is essentially customer success, and it can often be one of the easiest methods to grow since the cost of expanding a customer relationship is much cheaper than closing a new one.

Engineering 10

Engineering Finance Sales Innovation 10

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

SurveySensum

FEBRUARY 9, 2024

In 2022, the global market research industry earned $82 billion in revenue. Better Customer Relationships Understanding your market is synonymous with understanding your customers. These insights allow your brand to foster stronger and more meaningful client relationships.

Non-Profits 52

Non-Profits Finance Government Start-ups 52

SurveySensum

MAY 11, 2023

→ Businesses with high NPS scores tend to have higher customer retention rates and are more likely to experience growth than those with lower scores. By using rNPS to measure customer loyalty and build relationships, retail businesses can gain a better understanding of their customer’s needs and preferences.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

VOZIQ

SEPTEMBER 1, 2022

Businesses that have managed churn and improved their customer relationships and CLV are on a steady path to success. But what does it take to win a customer’s trust and have an ever-growing CLV? We have picked the best of the internet to help you answer that question and much more on customer loyalty.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

VOZIQ

SEPTEMBER 1, 2022

Businesses that have managed churn and improved their customer relationships and CLV are on a steady path to success. But what does it take to win a customer’s trust and have an ever-growing CLV? We have picked the best of the internet to help you answer that question and much more on customer loyalty.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. billion , representing a 9% growth compared to the same period in 2022. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. billion , representing a 9% growth compared to the same period in 2022. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Retently

APRIL 5, 2024

The stores’ staff, known for their expertise, are not on commission, fostering a more genuine customer relationship. The emphasis on experience over sales creates a customer-friendly environment that has become central to Apple’s retail success. This highlights the importance of customer retention for business growth.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SugarCRM

SEPTEMBER 1, 2022

With the right technology and an engagement-driven mindset, companies can overcome the challenges of customer flight. In our 2022 CRM Impact Report , we speak to the path forward—how organizations can transform a state of churn concern into a nirvana of long-term customer retention. Customer Centricity.

CRM 26

CRM Artificial Intelligence AI Sales 26

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SugarCRM

SEPTEMBER 22, 2022

However, the lack of such a data infrastructure is fueling a customer relationship crisis. The Time to Improve Customer Retention is Now. Three-quarters of respondents (75%) in our survey say a unified view of sales, marketing, and service is critical to delivering an optimal CX. Account intelligence (40%).

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26