ECXO

MARCH 6, 2025

Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement. They could also be process innovations, like introducing a welcome orientation for new clients to help them get value from your product faster. June 21, 2022).

CX Transformation 339

CX Transformation B2B CX Government 339

Callminer

JANUARY 5, 2022

Even with the aid of technology innovations, being a top-performing sales professional requires skill and finesse. Here are 25 of the best sales books that can help you refine your craft in 2022.

Sales 182

Sales Innovation Technology Technology 182

Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST. How we’ve improved and innovated on our Messenger to help your business drive growth at scale. That’s not all you’ll experience at New at Intercom.

Customer Retention 191

Customer Retention Innovation Engineering Event Production 191

ECXO

MARCH 6, 2025

Our hope is that in the future, equality will be so deeply ingrained that women will naturally lead, innovate, and thrive in a world where opportunity knows no barriers. With 19 years of experience in informal Jewish and Israel education, Emily has developed innovative programs to engage young people and communities.

Education 195

Education Non-Profits Innovation Social Media 195

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

CX 296

CX Education Innovation AI 296

Callminer

OCTOBER 21, 2022

CallMiner's VP of Product Management shares highlights from release 2022.10, including Coach enhancements, new Solutions Catalogue language support, and screen capture ingestion and playback.

Innovation 140

Innovation 140

Customer Think

DECEMBER 31, 2021

By 2022, the global ML market is expected to be worth $8.81 But, how will the two technologies create innovation and change in the near future? Did you know?? It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. Do you have […].

Machine Learning 145

Machine Learning ML Innovation Artificial Intelligence 145

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. In 2022, Fifth Third implemented an AI solution to analyze every customer call. This has pushed the sector to innovate beyond sending out more survey forms.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

Intercom, Inc.

AUGUST 3, 2022

Our products and platform have come a long way since Intercom was founded 11 years ago, and while our innovation is absolutely something to be proud of, we’re especially proud of the company culture we’ve built in tandem. Fast Company’s Best Workplaces for Innovators 2022. s Best Workplaces 2022. s Best Workplaces 2022.

Innovation 211

Innovation 211

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Innovation 118

Innovation Machine Learning Customer Retention Customer Service 118

Totango

FEBRUARY 25, 2022

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. Have you seen what Totango is working on? In-App messaging.

Gaming 101

Gaming Innovation Start-ups 101

Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Being out-of-touch is totally in, QR codes are quickly finding a new home and robots are strolling the line between novelty and value. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].

Retail 137

Retail Innovation Technology Technology 137

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence.

Innovation 211

Innovation Customer Relationship 211

Uniphore

DECEMBER 21, 2021

The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Received the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation. Stay tuned for exciting announcements in 2022 and beyond from Team Uniphore.

Machine Learning 49

Machine Learning Innovation AI Government 49

Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. 1 tech trend for 2022. Expect more companies to follow suit in 2022 on the CX side.

AI 130

AI Artificial Intelligence Healthcare Legal 130

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? Business customers care about what your brand stands for.

B2B 367

B2B Innovation CX Government 367

Logicalware

DECEMBER 13, 2022

In his End of Year Message, Puzzel CEO Frederic Laziou reflects on how 2022 redefined customer engagement. As 2022 draws to a close, I want to share a few observations and reflections. In 2022, we worked extremely hard to deliver new products and capabilities, resulting (hopefully) in increased customer value. A year of growth.

Touchpoint 97

Touchpoint Technology Technology Innovation 97

Gainsight

AUGUST 18, 2022

Congratulations to the winners of the 2022 GameChanger awards! Carpenter comments that the innovation Terrel brought the team from using Gainsight “has been one of our key success factors.” . Congratulations to all the 2022 GameChanger award winners,” said Nick Mehta, CEO of Gainsight. Congratulations, Melissa! Got Pulse FOMO?

Scorecard 23

Scorecard Healthcare Compliance Gaming 23

Execs In The Know

MARCH 14, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX.

Contact Center 98

Contact Center Artificial Intelligence CX Technology 98

Gainsight

APRIL 7, 2022

Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. Experts Gainsters and our partners will all be available to answer questions, give demos, and show you what’s possible for 2022 and beyond. . Being amongst innovative people will no doubt get your creative ideas flowing.

Entertainment 105

Entertainment Outlook Innovation Gaming 105

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. So why is cloud still a technology trend in 2022? Forrester also believes ‘ human-centred technology ‘ will be one of the biggest drivers of innovation in 2022. 1] The 2022 UK Contact Centre Decision-Makers’ Guide. [2]

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization is an open-access CX Professional Network aiming to educate European and the rest of the world’s Corporate on CX, EX related topics, including customer understanding, perception, and real innovation plus some evolving topics. In October 2022, we will launch our corporate packages.

Customer Experience 207

Customer Experience CX Innovation Education 207

Customer Bliss

FEBRUARY 18, 2022

As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). What can I learn from all of this so that we thrive, so that we innovate, we iterate for the future, which gives us a sense of purpose.”.

CX 114

CX Customer Experience Non-Profits Start-ups 114

C3Centricity

JANUARY 17, 2022

. “Business has only two functions – marketing and innovation” Milan Kundera. I also like that innovation is included, because especially today, customers have become so demanding that we need to constantly upgrade our offers to them. This post shows the often forgotten importance of marketing to business.

Innovation 147

Innovation Sales Customer Satisfaction CRM 147

Steven Van Belleghem

DECEMBER 6, 2021

The Great Resignation’ is happening in full force in the second half of 2021 and will have a great impact on the customer experience of organizations in 2022 and beyond. There are two thoughts I have on CX in 2022 and beyond. And now for the first time, the front line is in a position to take a stand.

CX 123

CX Customer Experience Non-Profits Social Media 123

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. As we look ahead, 2022 promises, even more changes for the financial services industry. In 2022, chatbots will become a driving factor in improving customer experience.

Customer Experience 98

Customer Experience Omnichannel Machine Learning Social Media 98

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. Digital India is transforming with the advancement of technology in every sphere.

Contact Center 98

Contact Center Artificial Intelligence Innovation Omnichannel 98

Execs In The Know

APRIL 28, 2022

Execs In The Know has created such a unique community for the exchange of new and innovative advancements in CX Strategy.”. Lisa brings a keen sense for how to turn innovative thinking into customer and business success,” said Chad McDaniel , president of Execs In The Know. “We

Gaming 98

Gaming Innovation CX Technology 98

ECXO

AUGUST 9, 2023

Becoming a value-adding partner in cloud professional services Helping clients realise the full value of their cloud investment Capgemini was positioned in the Leaders category in the IDC MarketScape Worldwide Cloud Professional Services 2022 Vendor Assessment. CX leaders have a relentless commitment to improve and innovate.

Touchpoint 296

Touchpoint CX Innovation Start-ups 296

Intercom, Inc.

DECEMBER 21, 2021

We increased our workforce to more than 800, and announced plans to grow to more than 1,000 in 2022. The Ultimate Customer Support Tech Stack for 2022. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? Most important call center features for 2022. As the number of innovative call center solutions has grown, the speed of innovation has increased. The post Top 16 call center features you need to know in 2022? Artificial Intelligence.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Aquire

DECEMBER 21, 2021

In a professional setting, this can be anything you do to innovate or improve your work and your team. Creativity : Experiment and innovate. The customer experience industry offers lots of opportunities to innovate, especially online. RELATED: Innovation in the Retail Industry: The Future of Customer Experience.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Customer Think

JANUARY 12, 2022

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Innovation 80

Innovation Technology Technology 80

DMG Consulting

JANUARY 10, 2022

How to Make 2022 The Year of the CX. It’s been an extremely challenging two years, a period of time filled with ups and downs, hopes and fears, conflicting information, disruption of everything, massive innovation, and more. Welcome to 2022. The post How to Make 2022 The Year of the CX appeared first on DMG Consulting.

Net Promoter Score 83

Net Promoter Score CX Contact Center Gaming 83

Aquire

JANUARY 18, 2022

The rules of the game are changing, and it’s only the companies who are able to pick up on and respond to these trends that will stay competitive in 2022 and beyond. As innovative retailers strive to bring the in-store experience to the online world, real-time access to knowledgeable sales becomes evermore important. Virtual shopping.

Omnichannel 98

Omnichannel Social Media Retail Sales 98

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022.

Engineering 118

Engineering Start-ups Voice of the Customer Machine Learning 118