Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST. How we’ve improved and innovated on our Messenger to help your business drive growth at scale. That’s not all you’ll experience at New at Intercom.

Customer Retention 191

Customer Retention Engineering Innovation Event Production 191

Totango

FEBRUARY 25, 2022

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. Have you seen what Totango is working on? In-App messaging.

Gaming 98

Gaming Innovation Start-ups 98

Logicalware

DECEMBER 13, 2022

In his End of Year Message, Puzzel CEO Frederic Laziou reflects on how 2022 redefined customer engagement. As 2022 draws to a close, I want to share a few observations and reflections. In 2022, we worked extremely hard to deliver new products and capabilities, resulting (hopefully) in increased customer value. A year of growth.

Touchpoint 97

Touchpoint Technology Technology Start-ups 97

Customer Think

DECEMBER 31, 2021

By 2022, the global ML market is expected to be worth $8.81 But, how will the two technologies create innovation and change in the near future? Did you know?? It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. Do you have […].

Machine Learning 145

Machine Learning ML Innovation Artificial Intelligence 145

Experience Investigators

DECEMBER 14, 2021

And 2022 looks like it will be another twelve months of uncertainty. Make 2022 the year you close the loop. What innovations or ideas do you think we’ll see in the new year? 2022 will bring its own set of surprises. The post 3 Customer Experience Ideas for 2022 appeared first on Experience Investigators.

Customer Experience 135

Customer Experience Close the Loop Customer Journey Map Contact Center 135

Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Being out-of-touch is totally in, QR codes are quickly finding a new home and robots are strolling the line between novelty and value. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].

Retail 137

Retail Innovation Technology Technology 137

Execs In The Know

MARCH 14, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX.

Contact Center 98

Contact Center Artificial Intelligence CX Technology 98

Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. 1 tech trend for 2022. Expect more companies to follow suit in 2022 on the CX side.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. So why is cloud still a technology trend in 2022? Forrester also believes ‘ human-centred technology ‘ will be one of the biggest drivers of innovation in 2022. 1] The 2022 UK Contact Centre Decision-Makers’ Guide. [2]

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Lightico

JANUARY 19, 2022

The new award program honors the people and companies that are helping to innovate, accelerate and enhance the insurance industry. If you would like to honor and recognize those who are innovating and modernizing the industry, nominate now! These people are true innovators. The top 100 will be announced in June of 2022.

Innovation 98

Innovation Finance Education Start-ups 98

Intercom, Inc.

AUGUST 3, 2022

Our products and platform have come a long way since Intercom was founded 11 years ago, and while our innovation is absolutely something to be proud of, we’re especially proud of the company culture we’ve built in tandem. Fast Company’s Best Workplaces for Innovators 2022. s Best Workplaces 2022. s Best Workplaces 2022.

Innovation 211

Innovation 211

Fonolo

JANUARY 18, 2022

Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. Industry Report: State of the Contact Center 2022.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. Digital India is transforming with the advancement of technology in every sphere.

Contact Center 98

Contact Center Artificial Intelligence Innovation Actionable Insights 98

Callminer

SEPTEMBER 18, 2022

CallMiner's new Product Innovation Series showcases advancements made to the CallMiner platform. release introduces new functionality across quality management, language support and more.

Innovation 36

Innovation 36

Execs In The Know

APRIL 28, 2022

Execs In The Know has created such a unique community for the exchange of new and innovative advancements in CX Strategy.”. Lisa brings a keen sense for how to turn innovative thinking into customer and business success,” said Chad McDaniel , president of Execs In The Know. “We

Gaming 98

Gaming Innovation CX Technology 98

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. As we look ahead, 2022 promises, even more changes for the financial services industry. In 2022, chatbots will become a driving factor in improving customer experience.

Customer Experience 95

Customer Experience Omnichannel Machine Learning CRM 95

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence.

Innovation 211

Innovation Customer Relationship 211

DMG Consulting

JANUARY 10, 2022

How to Make 2022 The Year of the CX. It’s been an extremely challenging two years, a period of time filled with ups and downs, hopes and fears, conflicting information, disruption of everything, massive innovation, and more. Welcome to 2022. The post How to Make 2022 The Year of the CX appeared first on DMG Consulting.

Net Promoter Score 83

Net Promoter Score CX Contact Center Gaming 83

Customer Bliss

FEBRUARY 18, 2022

As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). What can I learn from all of this so that we thrive, so that we innovate, we iterate for the future, which gives us a sense of purpose.”.

CX 114

CX Customer Experience Non-Profits Start-ups 114

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

CX 296

CX Education Innovation AI 296

Customer Think

JANUARY 12, 2022

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Innovation 80

Innovation Technology Technology 80

SugarCRM

NOVEMBER 9, 2022

As we begin to wrap up 2022 and start to look towards the exciting horizon of 2023, our second annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. Let’s Meet the Winners!

CRM 49

CRM Transportation Innovation E-commerce 49

Comm100

DECEMBER 12, 2023

Emotional intelligence “In a 2022 study of more than 9,000 U.S. The post Innovate or Stagnate: Top 4 Customer Service Trends for 2024 appeared first on Comm100. Organizations must maintain data privacy and ensure the AI’s responses remain appropriate and aligned with their brand, among other challenges.

Innovation 86

Innovation Customer Service Omnichannel Social Media 86

The Customer Service Blog

NOVEMBER 11, 2022

The finalists have just been announced for the 2022 UK Customer Satisfaction Awards - the country’s most prestigious award scheme in the field of customer service and customer satisfaction. The Awards are run by The Institute of Customer Service and the Awards Ceremony will be held on 7th March 2023 at the Hilton Hotel, Park Lane, London.

Customer Satisfaction 52

Customer Satisfaction B2C B2B Innovation 52

Aquire

DECEMBER 21, 2021

In a professional setting, this can be anything you do to innovate or improve your work and your team. Creativity : Experiment and innovate. The customer experience industry offers lots of opportunities to innovate, especially online. RELATED: Innovation in the Retail Industry: The Future of Customer Experience.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022.

Engineering 118

Engineering Start-ups Voice of the Customer Machine Learning 118

Lightico

NOVEMBER 17, 2021

Lightico and our partners Auto Fin Journal are thrilled to unveil the first-ever Innovators Top 100 list and announce the winners of the 2021 Auto Finance Innovator Awards ! Innovation is about more than technology. Know an innovator who should be on this list? You can view the full Top 100 list here. “We

Innovation 52

Innovation Finance Technology Technology 52

Steven Van Belleghem

DECEMBER 6, 2021

The Great Resignation’ is happening in full force in the second half of 2021 and will have a great impact on the customer experience of organizations in 2022 and beyond. There are two thoughts I have on CX in 2022 and beyond. And now for the first time, the front line is in a position to take a stand.

CX 123

CX Customer Experience Non-Profits Social Media 123

Zendesk

OCTOBER 5, 2022

— Discord (@discord) July 7, 2022. “A Turning customers into loyalists requires a more innovative approach to customer relationship management. See how Zendesk powers innovative CX for software and cloud services companies.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . When: Today, 21 September 2022. MEDIA ALERT. Background: .

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Execs In The Know

MARCH 15, 2023

Fortunately, in partnership with ACT (Advanced Call Center Technologies), we have just released our CX Leaders Trends & Insights: 2022 Corporate Edition report which is aimed at empowering brands with the knowledge and insights needed to accomplish this. To surpass their expectations, you need to stay ahead of the game.

CX 52

CX Artificial Intelligence Touchpoint Customer Loyalty 52

Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? Most important call center features for 2022. As the number of innovative call center solutions has grown, the speed of innovation has increased. The post Top 16 call center features you need to know in 2022? Artificial Intelligence.

Social Media 105

Social Media Artificial Intelligence CRM Omnichannel 105

DMG Consulting

JUNE 14, 2022

DMG Consulting Releases 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report. Pivotal year driven by strength and innovation of CBCCI solutions. What: Releases 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report . When: Today, 14 June 2022. MEDIA ALERT.

Contact Center 48

Contact Center Artificial Intelligence Innovation AI 48

DMG Consulting

JANUARY 17, 2023

DMG Consulting Releases 2022–2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market R eport. What: Releases 2022-2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report. AI-enabled solutions to meet CX and EX expectations and demands.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

Hodusoft

APRIL 19, 2022

HoduSoft witnesses overwhelming response to UC product suite at CPCE 2022. It is this support and impact that drives us to innovate new products to enrich the experience of every business.” Technology is evolving every minute, every second. Kartik Khambhati, the Co-founder and Chief Business Development Officer said.

ML 52

ML Innovation AI Technology 52

Aquire

JANUARY 18, 2022

The rules of the game are changing, and it’s only the companies who are able to pick up on and respond to these trends that will stay competitive in 2022 and beyond. As innovative retailers strive to bring the in-store experience to the online world, real-time access to knowledgeable sales becomes evermore important. Virtual shopping.

Omnichannel 98

Omnichannel Social Media Retail Sales 98