DMG Consulting

AUGUST 3, 2020

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 22020 – 2021 Interaction Analytics Product and Market Report. The Report focuses on contact center and service-related uses of interaction (speech and text) analytics.

Text Analytics 62

Text Analytics Contact Center Innovation Sales 62

Fonolo

NOVEMBER 11, 2022

2022 was a wild ride as people continued emerging from COVID lockdowns but retained many of the new behaviors and norms established during the pandemic. C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it.

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

JANUARY 30, 2024

percent of contact center seats as of the end of December 2022, a figure expected to have grown to 34.7 Practical Applications of AI and Generative AI AI, including generative AI, is speeding up innovation in the CCaaS market. DMG Consulting estimates that CCaaS accounted for 28.9 percent by the end of calendar year 2023.

AI 48

AI Contact Center Artificial Intelligence CRM 48

DMG Consulting

OCTOBER 17, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Contact Center Analytics Product and Market Report.

Contact Center 48

Contact Center Text Analytics Touchpoint Sales 48

DMG Consulting

APRIL 15, 2020

Workforce priorities have shifted, as have other management trends, including the introduction of innovative smart technology, expanding global business and broader market opportunities. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 62

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 62

DMG Consulting

DECEMBER 11, 2019

Strong and innovative sector with sustained growth and momentum. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities. OnviSource is covered at a high level.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. With just 1,400 bikes sold in the first year on U.S.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

DMG Consulting

SEPTEMBER 26, 2018

Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector. There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

MARCH 31, 2019

DMG anticipates that the WFM market will experience rapid growth over the next 5 years, increasing by 11% in 2019, by 10% in 2020 and 2021, and by 9% in both 2022 and 2023. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 48

Contact Center Text Analytics Innovation Engineering 48

DMG Consulting

AUGUST 3, 2018

Robotic process automation is bringing great value to the market, driving productivity improvements and innovation. DMG predicts that the RPA market will continue to experience a significant rate of growth (100% or higher) during each of the years from 2018 through 2022.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

DMG Consulting

MARCH 16, 2018

The number of WFM seats is expected to increase by 9% in 2018 and 2019, and by 10% in 2020, 2021 and 2022. The 2018 – 2019 Workforce Management Product and Market Report provides an in-depth analysis of the contact center WFM market, the competitive landscape, product suites, technology and innovation.

Contact Center 48

Contact Center Text Analytics Innovation Technology 48

DMG Consulting

MARCH 31, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs. DMG expects the CBCCI market to grow at a minimum rate of of 22.5%

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

1 to 1

JANUARY 18, 2022

In these emotionally charged situations, associates rely on powerful management tools and real-time insights from voice and text analytics to identify trending issues and customer sentiment. Learn more.

Contact Center 26

Contact Center Text Analytics Customer Satisfaction Technology 26

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 4, 2023

billion , representing a 9% growth compared to the same period in 2022. They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

billion , representing a 9% growth compared to the same period in 2022. They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52