Customer Think

FEBRUARY 4, 2022

As we look out over the horizon of 2022, one thing is clear — we can only move forward. And companies in technology, financial services, logistics, and other […]. We won’t just dust off old habits, even for workers who finally return to the office. As individuals, our mindset, our needs and our priorities have shifted.

Technology 119

Technology Technology CX Customer Experience 119

eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Technologies enabling this include machine learning algorithms that learn from historical instances (e.g.,

AI 320

AI CX Sentiment Analysis Predictive Analytics 320

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. AI technology. Let’s find out!

Contact Center 98

Contact Center Technology Technology Social Media 98

Uniphore

DECEMBER 17, 2021

Feb 24th & 25th 2022. The 2022 CCW will be hosted at The Star located at 1 Casino Dr. Broadbeach QLD 4218 Australia. Team members from Uniphore will be in Australia from February 24th to the 25th of 2022. His passion for mobile learning applications and technologies found traction when Uniphore was founded.

Sales 130

Sales Technology Technology 130

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. Cloud technology. So why is cloud still a technology trend in 2022? Your people. Total Experience.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Intercom, Inc.

MARCH 28, 2022

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. This trend shows no signs of slowing down.

Business Growth 228

Business Growth Touchpoint Sales Technology 228

The DiJulius Group

OCTOBER 30, 2024

Becoming, and Excelling as, a CXO In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). Debi has revolutionized the experience TMT delivers to their members.

Technology 98

Technology Technology Customer Experience 98

Customer Think

SEPTEMBER 27, 2021

It feels like we just started planning our marketing strategy for 2021, but here we are, getting ready for 2022. The various evolutions in technology, business models, […].

Sales 139

Sales Technology Technology 139

Fonolo

MAY 19, 2022

Contact center technology is a key component of the way your business functions. From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention. Visual IVR.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Aquire

NOVEMBER 8, 2021

And the good news is that technology can help bring those relationships into the digital age without losing what makes credit unions so appealing to customers. On the contrary, technology can enhance the customer experience even more. . Technology is changing expectations. 5 credit union technology trends.

Technology 98

Technology Technology Omnichannel Gaming 98

Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […]. Being out-of-touch is totally in, QR codes are quickly finding a new home and robots are strolling the line between novelty and value.

Retail 137

Retail Innovation Technology Technology 137

Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. Every Company will be a Technology Company. Not so fast. And it’s a two-way street.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. 2022 has provided us with some truly great series.

Innovation 118

Innovation Machine Learning Customer Retention Customer Service 118

ECXO

MARCH 6, 2025

From business and activism to media and technology, these women continue to break barriers and shape a future of equality, inclusion, and justice. Safra Catz is the CEO of Oracle Corporation, one of the most influential women in the technology industry.

Education 191

Education Non-Profits Innovation Social Media 191

Customer Think

JUNE 3, 2023

Technology has greatly advanced over the years, especially in the translation industry. The Global News Wire reported that by 2030 the market size of global machine translation and translation technologies would be around 4,069.5 CAGR between 2022-2030. Million USD, having a 19.9%

Technology 115

Technology Technology Gaming 115

Execs In The Know

MARCH 14, 2022

These main areas include technology integrations, operational efficiencies, workforce optimizations and customer experience. Assessing your strengths and weaknesses in each of these pillars can help you understand what aspects of your business could be better optimized and modernized to align with customer expectations in 2022 and beyond.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Futurelab

MARCH 20, 2022

It appeared on their site on February 3, 2022. Their findings are presented in The 2022 State of CX Report. As part of The 2022 State of CX Report, GetFeedback dove into how the CX profession is shaping up regarding compensation, reporting and team structures, skill sets, challenges, and more. That’s what defines your career.

CX 130

CX CX Transformation Government Start-ups 130

Logicalware

DECEMBER 13, 2022

In his End of Year Message, Puzzel CEO Frederic Laziou reflects on how 2022 redefined customer engagement. As 2022 draws to a close, I want to share a few observations and reflections. In 2022, we worked extremely hard to deliver new products and capabilities, resulting (hopefully) in increased customer value. A year of growth.

Touchpoint 97

Touchpoint Technology Technology Innovation 97

Execs In The Know

MARCH 14, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. The tactical decisions pertain to specific needs or technology applications, such as how many agents to hire or what use cases your chatbots will be built around. Think about CX becoming digital CX.

Contact Center 98

Contact Center Artificial Intelligence CX Technology 98

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. CSM Practice.

Social Media 122

Social Media B2B Customer Loyalty Start-ups 122

Steven Van Belleghem

DECEMBER 6, 2021

We see more and more marketers adopting NFT (Non fungible tokens) technology to connect to their customers to drive engagement, loyalty and more. The Great Resignation’ is happening in full force in the second half of 2021 and will have a great impact on the customer experience of organizations in 2022 and beyond. Not in retail?

CX 123

CX Customer Experience Non-Profits Social Media 123

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Customer Service 105

Customer Service Omnichannel Social Media AI 105

Hodusoft

DECEMBER 30, 2021

Top Multi-Tenant IP PBX Features and Benefits to know in 2022. Here are the top benefits of the internet-based multi-tenant PBX that businesses and enterprises must know in 2022. Let’s understand the features of multi-tenant IP PBX software that you must have in 2022 to stay ahead of the game in this competitive market.

Omnichannel 119

Omnichannel Technology Technology Gaming 119

Hodusoft

JANUARY 18, 2022

Biggest drivers of Auto Dialer Market in 2022. The Auto Dialer Software market size 2022 is anticipated to experience significant growth over the next few years due to the unique growth patterns, potential, and promise for the marketplace. Use the latest technology. Deployment is the future. Real-time calling.

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Zendesk

JULY 27, 2022

If your sales organization isn’t unified with the broader business, and is struggling to keep up with evolving technology and customer needs, it won’t be ready to withstand the challenges of the future. The post State of Sales 2022 appeared first on Zendesk.

Sales 98

Sales CRM Technology Technology 98

Uniphore

DECEMBER 21, 2021

Joined the World Economic Forum’s (WEF) Global Innovators Community , where we hope to pioneer the next generation in advanced AI, machine learning and automation, and define the global agenda for technological development and governance. Stay tuned for exciting announcements in 2022 and beyond from Team Uniphore. The post What a Year!

Machine Learning 49

Machine Learning Innovation AI Government 49

Comm100

DECEMBER 2, 2021

As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. In 2022, chatbots will become a driving factor in improving customer experience.

Customer Experience 98

Customer Experience Omnichannel Machine Learning Social Media 98

Steven Van Belleghem

DECEMBER 1, 2021

Thanks to state-of-the-art technology, they removed the friction, the annoying part of shopping from the buyer experience. We see signs surfacing everywhere and my favorite one is perhaps the recent Forrester research that uncovered that privacy journey design will become a key CX priority in 2022. Reducing the cognitive load.

Customer Experience 130

Customer Experience Customer Loyalty Gaming CX 130

Customer Think

FEBRUARY 1, 2022

Blockchain technology has been around since the early days of Bitcoin, which debuted in 2009 as the world’s first decentralized Cryptocurrency. Blockchain is a distributed ledger technology that can revolutionize modern business. But how fast will blockchain technology make its mark on the business world?

Technology 139

Technology Technology 139

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

E-commerce 99

E-commerce Customer Journey Map Sales Technology 99

Comm100

JANUARY 6, 2022

With so much riding on CX, alongside momentum from the pandemic, 2022 will see digital CX excellence become a key growth strategy across industries. In this blog, we will explore the reasons behind why we believe 2022 will be the year of digital CX excellence, and why it is so important in today’s customer service world.

Customer Experience 98

Customer Experience Omnichannel Social Media CX 98

CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020. Now more than ever, technology is vitally important. Digital First.

Contact Center 266

Contact Center CX Technology Technology 266

Zendesk

DECEMBER 21, 2021

We’re well into the final quarter of 2021, and that means it’s time for the fiscal year to wrap up, year-end statistics to flood in, and 2022 strategizing to begin. In this piece, we cover the five most important sales trends for you to watch as we all move into 2022. Embrace technology and digital sales. In fact, 45.5

Sales 98

Sales Social Media CRM B2B 98

Totango

APRIL 5, 2022

NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. Six of the Best NPS Software Solutions for 2022. The post Six Best NPS Software Solutions for 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. What Is NPS Software?

NPS 108

NPS Net Promoter Score Customer Satisfaction Customer Retention 108

Gainsight

APRIL 7, 2022

We’ve filled the entire space with booths, showcases, and experiences that show off the exciting new technologies in customer success, product experience, and community. Experts Gainsters and our partners will all be available to answer questions, give demos, and show you what’s possible for 2022 and beyond. . The Game Changer Awards.

Entertainment 105

Entertainment Outlook Innovation Gaming 105