Callminer

AUGUST 4, 2023

CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimately, business value from the CallMiner platform.

Innovation 345

Innovation 345

Callminer

JULY 7, 2023

CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.

Innovation 344

Innovation 344

Adrian Swinscoe

JUNE 21, 2023

The Survey, a long beloved method of gathering […] The post Obituary: The Survey (1920s – 2023) first appeared on Adrian Swinscoe. This obituary was written by Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company.

Customer Experience 190

Customer Experience 190

Callminer

MAY 8, 2023

Customer experience management is complex, but the right software can help. Find out how to choose the right experience management software for your business.

Customer Experience Management 344

Customer Experience Management Customer Experience 344

Callminer

MAY 23, 2023

Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center experts.

Customer Service 345

Customer Service 345

Callminer

SEPTEMBER 25, 2023

Read this blog to get the details on the 2023 CallMiner CX Landscape Report. The “more with less” economy has driven AI adoption as organizations strive to optimize CX.

CX 182

CX AI 182

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! The post Product News – August 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Actionable Insights 147

Actionable Insights B2C Start-ups Customer Feedback 147

Adrian Swinscoe

FEBRUARY 20, 2024

Today’s interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO – VP, CX Strategy at UKG (Ultimate […] The post Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG first appeared on Adrian Swinscoe.

CX 162

CX Business Growth Customer Experience 162

Callminer

MAY 5, 2023

Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner RealTime. Read this blog for more.

Innovation 242

Innovation 242

Callminer

MAY 15, 2023

From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 with AI.

Healthcare 344

Healthcare AI 344

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.

CX 156

CX Social Media Sports Customer Service 156

Fonolo

MARCH 2, 2023

We consulted nine industry experts to tell us all about it – and discuss the state of the contact center in 2023. State of the Contact Center 2023 Self-Service is Leading the Pack Over and over again, our influencers flagged self-service as a trend that contact centers cannot ignore. Word: Contact centers are technology leaders!

Contact Center 141

Contact Center Artificial Intelligence Sentiment Analysis AI 141

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.

Customer Experience 128

Customer Experience AI Outlook CX 128

Steven Van Belleghem

JANUARY 10, 2023

TikTok: What’s Next 2023 Trend Report. The TikTok What’s Next Report 2023 is designed to help marketers understand how consumers’ wants and needs will change in the upcoming year and what that will mean for their strategies, both on and off of TikTok. Ogilvy: Influence Trends You Should Care About 2023.

CX 134

CX Entertainment AI Engineering 134

Customer Think

FEBRUARY 25, 2023

Here’s a round-up of new ideas and trends I’m seeing in B2B marketing, to help us plan for 2023. Marketing spend trends for 2023. The Winterberry Group has recently released its annual projections on marketing spend, and I am happy to say that t.

B2B 122

B2B 122

Customer Think

JANUARY 20, 2023

Let’s start 2023 with a retail homework assignment. List the top three reasons your customers are loyal to you. Convenience doesn’t count. I’ll wait. Here’s the point: Retailers and brands tend to confuse customer habits with customer loyalty.

Retail 135

Retail Customer Loyalty 135

Customer Think

JANUARY 22, 2023

In 2023, this will remain the case as the hybrid working model continues to be adopted by more companies. The way we work has completely changed in the past few years. As economic pressures increase in the face of the recession, the gig economy could become a vital source of income for many people and […]

CX 122

CX Customer Experience 122

ECXO

AUGUST 2, 2023

The compound effect of the Covid-19 pandemic, the war in Ukraine and the energy crisis means that companies don’t have a base set of data about their consumers to work from in 2023 – it’s a unique situation. Marketers must be smarter about how they target customers and understand what they want.

Artificial Intelligence 296

Artificial Intelligence AI Sales Customer Experience 296

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Business Growth 116

Business Growth Innovation AI Start-ups 116

MyCustomer Experience

JANUARY 10, 2023

As we kick off 2023, our. 10th Jan 2023. Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season. By Stuart Dorman Chief Innovation Officer.

CX Transformation 105

CX Transformation CX Innovation 105

CX Network

MARCH 7, 2023

Our guide to CX Network’s top influencers to follow in 2023

Customer Experience 116

Customer Experience CX 116

Callminer

MARCH 3, 2023

Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measures – agitation and message total by speaker.

Innovation 182

Innovation 182

Callminer

FEBRUARY 3, 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations to continue advancing their automation journeys.

Innovation 182

Innovation 182

Callminer

JANUARY 6, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares highlights from the 2023.01 release, which empowers users to get the most out of the CallMiner platform and drive improved CX and outcomes.

Innovation 182

Innovation CX 182

Shep Hyken

DECEMBER 28, 2022

Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . Again, Happy New Year, and may 2023 be your best year yet – and each year better than the last! . The post 23 Ways to Create an Amazing Experience In 2023 appeared first on Shep Hyken. Manage the first impression.

Customer Service 119

Customer Service Sales Customer Experience 119

The DiJulius Group

JANUARY 2, 2024

Our Top 10 Blogs from 2023 The Canceling of Hustle Culture…Who is Right? Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group. Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group.

Customer Service 97

Customer Service Customer Experience 97

Callminer

JULY 24, 2023

Learn more about patient experience, and why it is a critical part of healthcare that allows providers to better understand how patients feel about their care.

Healthcare 182

Healthcare 182

Callminer

JUNE 26, 2023

Sentiment analysis and machine learning have become crucial tools for gauging the customer experience. Read this blog to learn how your business can leverage sentiment analysis.

Sentiment Analysis 182

Sentiment Analysis Machine Learning Customer Experience 182

Customer Think

DECEMBER 16, 2022

The year 2023 is almost here, so that means it’s time to put your marketing plans into action and find new ways to connect with your target audience. Business leaders and marketers want to do everything they can to create a top-notch customer experience (CX). It’s no wonder why; happy shoppers turn into long-term customers […].

Customer Experience 119

Customer Experience CX 119

CX Network

FEBRUARY 1, 2023

Uncover key customer loyalty and retention statistics to guide your CX approach in 2023

Customer Loyalty 105

Customer Loyalty CX 105