Intercom

FEBRUARY 8, 2023

. “For our third annual report, we surveyed 1,700+ support leaders in multiple countries” To help support teams get ahead of the curve for 2023, we’re delighted to launch The Intercom Customer Service Trends Report for 2023. They shared which trends they predicted would shape customer service in 2023.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. It’s a very exciting and opportune time for WEM solutions. This is where the newly reimagined WEM platform comes in.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Shep Hyken

JANUARY 9, 2023

Customer Experience Predictions for 2023 by Dan Gingiss. 23 Things Every Contact Centre Manager Needs to STOP Doing in 2023 by Call Centre Helper. 11 Customer Experience Themes for 2023 by John DiJulius. 23 Ways to Create an Amazing Experience In 2023 by Shep Hyken. Here are my top five picks from last week.

Customer Service 11

Customer Service Hospitality Hospitality Social Media 11

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Zendesk

JANUARY 18, 2023

This period of widespread change has led many businesses to invest more in the customer experience, and as 2023 begins, the scope of consumer demands has come into sharper focus. The 2023 Zendesk Customer Experience Trends Report explores these trends in detail.

CX 52

CX Actionable Insights AI Customer Relationship 52

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026. MEDIA ALERT. Expanded utilization in enterprise-wide activities, applications and AI initiatives.

Contact Center 48

Contact Center Outlook Text Analytics Actionable Insights 48

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru. Join us today to shape the future of BPO!

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” Analyzing extensive datasets to forecast trends.

B2B 98

B2B ML CRM Customer Relationship Management 98

Execs In The Know

JANUARY 29, 2023

Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

SurveySensum

OCTOBER 23, 2023

Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? The Text Analytics software enables users to get actionable insights from open-ended feedback.

NPS 52

NPS Social Media Outlook Text Analytics 52

SurveySensum

SEPTEMBER 13, 2023

Picture this: a renowned manufacturer increased its revenue by a staggering 20% within a year, solely by listening to its customers’ voices and integrating their insights into their operations. 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Execs In The Know

FEBRUARY 17, 2023

Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Totango

JANUARY 10, 2024

To support this growth and realign the organization, Madhavi explained how Waystar’s leadership team implemented a listen-and-learn approach that included tactically listening to their clients, gathering insights, cross-functionally sharing those insights, and then building a nurture strategy around them.

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

Execs In The Know

SEPTEMBER 28, 2023

PHOENIX , September 28, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends & Insights: Consumer Edition report. This year’s results show several positive and fundamental shifts within the CX industry.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

Zendesk

JANUARY 30, 2023

Tips on creating actionable insights with your customer sentiment data Tracking and analyzing customer sentiment is all well and good, but the effort your business spends on this process will be wasted if all that data isn’t put to use. This too can be a productive way to sort data into actionable insights.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

SurveySensum

SEPTEMBER 11, 2023

With that in mind, after working with different companies in this industry, we have compiled a list of 13 key SaaS KPIs and metrics of 2023 that you need to start tracking to measure your success. Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. Data analytics & reporting: Automatically analyzes agent performance, customer satisfaction, and other call center operations to drive actionable insights for improving the overall customer experience.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Text Analytics 52

Hodusoft

DECEMBER 26, 2024

The 2023 Sprout Social Index , 70 percent of social media users expect brands to provide personalized customer support. Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Lumoa

FEBRUARY 7, 2023

Helsinki, 31 January 2023 The UK-based retail and commercial bank Shawbrook has selected Lumoa to help them manage and analyze feedback from their customers. With Lumoa, we are able to deliver dynamic insights to our people across Shawbrook, enabling us to respond to changing customer needs and demands at speed”, states Jim Brown.

Customer Feedback 78

Customer Feedback Retail CX Actionable Insights 78

SurveySensum

MAY 24, 2024

Yes, these questions can break or make your CX program – especially if you want to launch a CX program that gives you actionable insights and improves your business performance. Source: Gartner , Oct 4, 2023 4. Source: G2 , Sep 11, 2023 Mentionn G2 SS 2. NPS or CES or CSAT? Where to launch the survey? What to ask?

CX 52

CX Start-ups Text Analytics Actionable Insights 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Logicalware

AUGUST 18, 2023

In addition, attendees will gain an understanding of how AI is shaping the future of CX, insights into emerging trends, best practices, and real-world success stories that drive exceptional customer experiences, which they will be able to take immediate action in their businesses. It’s all FREE!

AI 52

AI CX Artificial Intelligence CX Transformation 52

Lumoa

MAY 9, 2023

For reference, that’s about 100 times the size of the 2023 English Wikipedia. One example is the actionable insight related to the Pull&Bear application Setup and Registration topic. The use of this model solves many issues. The top left answers to questions: “What the sentiment is and how it has changed?”.

Sentiment Analysis 78

Sentiment Analysis Customer Feedback Customer Experience Actionable Insights 78

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! G2 Rating: 4.5/5 G2 Rating: 4.6/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! G2 Rating: 4.5/5 G2 Rating: 4.6/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Retently

JULY 8, 2024

Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. This qualitative feedback provides valuable insights into what you’re doing right and what needs improvement. For example, you can have Q1 NPS, Q2 NPS or November 2023 NPS campaigns.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Best Features Provides Text Analysis to derive actionable insights from open-ended feedback.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

9 Website Feedback Tools: A Quick Overview 9 Best Website Feedback Tools of 2023 SurveySensum UserTesting Chattermill GetFeedback NiceReply Hotjar BugHerd Qualaroo SurveySparrow Conclusion What is a Website Feedback Tool? The Text Analytics software enables users to get actionable insights from open-ended feedback. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

ClearAction

JUNE 25, 2023

My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. What was good in 2010 is probably not best in 2023. You’ll sharpen your focus and come away with more knowledge and actionable insights and tools you can apply on the job the next day!

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

SurveySensum

DECEMBER 13, 2024

Source: G2 , Medallia Review, Oct 05, 2023 2. Source: G2 , SurveyMonkey Review, Dec 22, 2023 Lets explore these pros and cons and the best features, in detail. Source: G2 , Typeform Reviews, Dec 19, 2023 Lets explore these pros and cons and the best features, in detail.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JUNE 3, 2024

These are some of the basic questions but they can also make or break your CX program – especially when you are new to CX and want to launch a CX program that gives you actionable insights and improves your business performance. Source: Gartner , Oct 4, 2023 4. Now, this is where CX consultants come into the picture.

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis Close the Loop 52

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. 6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. The result?

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Lumoa

OCTOBER 15, 2023

Our research – “ State of Customer Experience 2023 ” showed that 37.5% Imagine a platform where every employee, regardless of their department, can tap into any customer feedback, receive clear, actionable insights, and then take steps that positively influence key performance indicators (KPIs).

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78