2023 Actionable Insights Business Growth 
Intercom
FEBRUARY 8, 2023
. “For our third annual report, we surveyed 1,700+ support leaders in multiple countries” To help support teams get ahead of the curve for 2023, we’re delighted to launch The Intercom Customer Service Trends Report for 2023. They shared which trends they predicted would shape customer service in 2023.
Totango
JANUARY 10, 2024
For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?
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Gainsight
MAY 18, 2023
According to the company, this “allows organizations that depend on physical operations to harness IoT [Internet of Things] data to develop actionable insights and improve their operations.” Certinia provides customer-centric solutions to accelerate business growth. Congratulations, 2023 GameChangers!
SurveySensum
SEPTEMBER 13, 2023
Picture this: a renowned manufacturer increased its revenue by a staggering 20% within a year, solely by listening to its customers’ voices and integrating their insights into their operations. 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5)
Hodusoft
DECEMBER 26, 2024
The 2023 Sprout Social Index , 70 percent of social media users expect brands to provide personalized customer support. Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior.
SurveySensum
SEPTEMBER 11, 2023
With that in mind, after working with different companies in this industry, we have compiled a list of 13 key SaaS KPIs and metrics of 2023 that you need to start tracking to measure your success. Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024.
Retently
JULY 8, 2024
NPS is more than just a number ; it’s a powerful predictor of customer behavior and business growth. Business Growth : NPS correlates with growth metrics. Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score.
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