Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. With a modern CX platform you can now create more personalized customer experiences across the board, while also streamlining your customer feedback collection. The result?

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Additionally, Lumoa focuses on core features to ensure that your customer feels seen, heard, and understood. Which Platform Fits Your Needs? You can calculate exactly how much different topics impact your KPI (e.g.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 20, 2023

A customer persona includes: Demographics Personal information Needs and pain points Personal goals and motivations Preferred communication channels Before diving into your customer persona, consider data and analytics from your current customers, review prior feedback and surveys, and interview current customer service agents as a starting point.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52