SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Why Look For InMoment Alternative?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Customer Review Pricing: Start at $49 / month.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

OCTOBER 17, 2023

How to Choose the Right NBFC Customer Feedback Tool? How We Evaluated the NBFC Customer Feedback Tool? SurveySensum SurveySensum is one of the most lucrative NBFC customer feedback software out there. You can launch any type of survey in less than 10 minutes. Feedier Contact them for details 4.5 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JUNE 5, 2024

*Source: G2 , Sep 18, 2018 Best Features It creates different types of custom surveys that align with your organization’s competencies and goals. It seamlessly combines customer, employee, and peer feedback into one cohesive system. Pros Generates detailed and actionable feedback reports.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Take it on, act on it, and watch your business grow.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Lumoa

FEBRUARY 14, 2024

Gartner’s 2023 Top Priorities for Customer Service & Support Leaders Report identified customer data and analytics as integral for success. Many customers are also willing to share controlled amounts of personal data if it can help personalize their experience.

Customer Experience 78

Customer Experience ML Social Media CX 78

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! You’ll sharpen your focus and come away with more knowledge and actionable insights and tools you can apply on the job the next day! It has amazing practicing techniques. I highly recommend ClearAction! I love it.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Workflows often contain the following steps: Initial contact: The first interaction concerning a customer issue or request.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52