2023 Actionable Insights Machine Learning 
SurveySensum
FEBRUARY 17, 2025
In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.
SurveySensum
APRIL 7, 2025
Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Source: G2 , Sep 11, 2023 3. But Is SurveyMonkey Worth It? Source: G2 , April 13, 2022 5. Wrapping Up!
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Totango
NOVEMBER 27, 2023
After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” Analyzing extensive datasets to forecast trends.
Zendesk
JANUARY 30, 2023
The process employs machine learning to analyze huge amounts of customer data, scanning interactions to identify negative, positive, and neutral language to gauge how consumers view your business and level of support. You need actionable insights that will provide a clear roadmap of how to fix the issues with your product or service.
Hodusoft
SEPTEMBER 18, 2023
Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru. Join us today to shape the future of BPO!
Gainsight
MAY 18, 2023
According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” Congratulations, 2023 GameChangers!
ClearAction
JUNE 25, 2023
My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. What was good in 2010 is probably not best in 2023. I highly recommend ClearAction!
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