Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” Analyzing extensive datasets to forecast trends.

B2B 95

B2B ML CRM Customer Relationship Management 95

Zendesk

JANUARY 30, 2023

The process employs machine learning to analyze huge amounts of customer data, scanning interactions to identify negative, positive, and neutral language to gauge how consumers view your business and level of support. You need actionable insights that will provide a clear roadmap of how to fix the issues with your product or service.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru. Join us today to shape the future of BPO!

Innovation 52

Innovation Data Entry Artificial Intelligence ML 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, May 22, 2023 3. InMoment InMoment is yet another effective Qualtrics alternative that converts KPIs and metrics into actionable insights, extracts data-driven action plans, and helps businesses take prioritized action that impacts their bottom line.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

ClearAction

JUNE 25, 2023

My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. What was good in 2010 is probably not best in 2023. I highly recommend ClearAction!

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

Logicalware

AUGUST 18, 2023

In addition, attendees will gain an understanding of how AI is shaping the future of CX, insights into emerging trends, best practices, and real-world success stories that drive exceptional customer experiences, which they will be able to take immediate action in their businesses. It’s all FREE!

AI 52

AI CX Artificial Intelligence CX Transformation 52

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. 6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. The result?

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78