SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Hodusoft

DECEMBER 16, 2022

5 Call Center Technology Trends for 2023 and Beyond Call center technologies have become more advanced thanks to the emerging advancements in communication technology. Omnichannel communication has become the new standard feature Customers hate being confined to one touchpoint for brand interaction. into a single platform.

Technology 52

Technology Technology Omnichannel Social Media 52

Logicalware

MAY 24, 2023

Today Puzzel continues to innovate in the world of customer service and has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. Today, the Puzzel customer engagement platform comprises five integrated solutions.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SurveySensum

DECEMBER 13, 2024

Source: G2 , Medallia Review, Oct 05, 2023 2. Source: G2 , SurveyMonkey Review, Dec 22, 2023 Lets explore these pros and cons and the best features, in detail. Source: G2 , Typeform Reviews, Dec 19, 2023 Lets explore these pros and cons and the best features, in detail.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JULY 9, 2024

Customer Service We all know the benefits of creating a quick, responsive, and omnichannel customer support channel. The Starbucks Loyalty Program has been rated the best loyalty program in America in 2021, 2022, and 2023 , also the brand’s loyalty program has amassed 28.7 In 2016, Starbucks had $1.2 Their Loyalty Programs.

NPS 52

NPS Customer Loyalty Social Media Customer Retention 52

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) Suggested read: 10 Best Qualtrics Competitors and Alternatives in 2023 3. Also read : 10 Best Medallia Competitors and Alternatives of 2023 5.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 1, 2024

Moreover, the 2023 State of Digital Customer Experience Report highlights the need for businesses to focus on an integrated omnichannel approach , as 46% of customers prefer digital channels for contacting companies. Creating a multi-channel feedback system promotes wider customer engagement and richer insights.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Workflows often contain the following steps: Initial contact: The first interaction concerning a customer issue or request.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Gainsight

JUNE 14, 2023

DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. In other words, DCS enables you to meet your customers where they are, at all times, and provide the guidance they need when they need it—without burning out your CS team.

Omnichannel 52

Omnichannel Actionable Insights Engineering Education 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, May 22, 2023 3. InMoment InMoment is yet another effective Qualtrics alternative that converts KPIs and metrics into actionable insights, extracts data-driven action plans, and helps businesses take prioritized action that impacts their bottom line.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

FEBRUARY 14, 2025

With its intuitive, chat-like surveys, automation capabilities, and omnichannel prowess, it is a standout tool! Powered by AI and built for action, it transforms raw feedback into real-time insights and enables you to take required action that directly impacts the bottom line. Source: G2 , Sep 11, 2023 2.

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI CX 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Mar 03, 2023 3. Source : G2 , Medallia Review, Nov 20, 2023 4. Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. Read more on Confirmit vs Qualtrics !

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52