Execs In The Know

FEBRUARY 17, 2023

Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. 6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. The result?

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52