Fonolo

MARCH 2, 2023

We consulted nine industry experts to tell us all about it – and discuss the state of the contact center in 2023. While the world was pivoting from on-site to hybrid and remote workspaces, contact centers were also embracing cloud technology and upskilling agents to be among the first-generation of AI-native workers.

Contact Center 141

Contact Center Artificial Intelligence Sentiment Analysis AI 141

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).

Customer Experience 128

Customer Experience AI Outlook CX 128

Steven Van Belleghem

JANUARY 10, 2023

TikTok: What’s Next 2023 Trend Report. The TikTok What’s Next Report 2023 is designed to help marketers understand how consumers’ wants and needs will change in the upcoming year and what that will mean for their strategies, both on and off of TikTok. Ogilvy: Influence Trends You Should Care About 2023.

CX 134

CX Entertainment AI Engineering 134

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI. Plus, industry experts agree.

Business Growth 116

Business Growth Innovation AI Start-ups 116

Taylor Reach Group

JANUARY 6, 2023

Centers will continue to leverage AI and automation to reduce live-agent interactions. Technology, AI and automation, and integrations will all cost money, as will putting in place a more agent-friendly environment. . The post Happy New Year and Welcome to 2023! All of this will be expensive and play havoc with center budgets.

Contact Center 117

Contact Center Healthcare AI Technology 117

Zendesk

JUNE 20, 2023

Download this report for three customer stories and insight on how manufacturers can elevate their CX through AI and increased personalization. The post State of Manufacturing CX 2023 appeared first on Zendesk.

Manufacturing 97

Manufacturing CX Customer Relationship AI 97

Help Scout

AUGUST 22, 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity. Read the full article

Customer Service 101

Customer Service AI 101

Customer Think

JANUARY 16, 2023

TweetLinkedInShareEmail Each year, it seems there’s one topic that dominates marketing conversation, and 2023 is no exception. In recent weeks, AI technology, and in particular tools like ChatGPT and Midjourney, have forward-thinking marketers de.

AI 72

AI B2B Technology Technology 72

Fonolo

NOVEMBER 11, 2022

READ THE FULL GUIDE: Contact Center Trends 2023. (It You can check out all of our predictions for the upcoming year in our newest in-depth resource: Contact Center Trends 2023. 2023 Trends: A New Focus on Agent Well-Being . Here are some of the improvements we expect agents to see in 2023: . Let’s dig in! .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

ECXO

JUNE 11, 2023

Published in March 2023, the research report – Customer Experience Leadership In An Uncertain Economy * – asked 150 senior customer experience leaders about what they believe will be the biggest obstacles to the success of their CX programs in the next 18 months.

Customer Experience 366

Customer Experience Government CX Customer Loyalty 366

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. This year is about artificial intelligence (AI). The same thing is happening with AI. Click here !

Net Promoter Score 97

Net Promoter Score NPS Artificial Intelligence AI 97

Comm100

NOVEMBER 28, 2022

In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. Many higher education institutions have already found great success with chatbots, but in 2023 expect to see the adoption of automation to grow even further. Automation takes off.

Education 96

Education Customer Service Omnichannel Social Media 96

Customer Think

DECEMBER 19, 2022

Artificial Intelligence (AI) has been a transformative technology in CX. of leading businesses invest in AI on an ongoing basis to boost their customer relations. As a result, customer satisfaction is expected to grow by 25% by 2023 in organizations that use AI. According to Gartner, 91.5%

AI 94

AI Artificial Intelligence CX Customer Satisfaction 94

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Improving Customer Relationships with AI. AI-powered customer support could save businesses $80 billion in labor costs by 2026. .

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

Intercom

JUNE 14, 2023

Since we published the 2023 edition of our Customer Service Trends Report earlier this year, we’ve gotten a lot of questions about how recent AI developments would impact the customer service landscape in the months and years to come. Here’s a sneak peek at what you’ll find: Customer service investments in AI are accelerating.

AI 59

AI Customer Service Technology Technology 59

Lumoa

AUGUST 1, 2023

Lumoa Product News for July 2023 Hey everyone! They are created by an AI, and managed by you, but the AI can suggest improvements for your topics. This is only for accounts that are using the AI generated Topic Modeling. The post Product News – July 2023 appeared first on Lumoa. Let’s get started!

AI 15

AI B2B Start-ups CX 15

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

Customer Service 94

Customer Service Omnichannel CRM Contact Center 94

The Customer Service Blog

OCTOBER 2, 2023

This year, NCSW runs from Monday 2nd to Friday 6th October 2023, and it presents the opportunity for businesses and other organisations to celebrate customer service with a series of themes and prepared activities for each day, in addition to some helpful resources. Welcome to National Customer Service Week (NCSW).

Customer Service 84

Customer Service AI 84

Lumoa

JULY 6, 2023

Lumoa Product News for June 2023 Hey everyone! New Norwegian Topic Modeling We now offer an AI that will analyze your feedback and create Topics, in Norwegian! This will let the Lumoa AI generate Topics for you, dynamically, based on what your customers are talking about. Let’s get started! That’s all folks!

Start-ups 15

Start-ups AI CX 15

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering Start-ups 98

Uniphore

AUGUST 12, 2021

By 2023, customers will prefer to begin 70% of self-service requests with conversational voice interactions. Some key ways to avoid a cookie-cutter experience include using conversational AI that takes advantage of existing customer data. It’s also the wave of the future. What Alexa's Smart Display Can Teach Your Call Center.

Contact Center 246

Contact Center AI Sales Technology 246

Beyond Philosophy

DECEMBER 29, 2023

In this episode, we look back at what we learned in 2023 and how it can help us in 2024. 06:14 Colin shares his first lesson about how he sees organizations about to make the same mistakes they did 25 years ago with the Web, but this time with AI. Achieving a customer-centric organization isn’t an overnight switch.

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Customer Experience 88

Customer Experience Artificial Intelligence Outlook CX 88

Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. What’s the difference between chatbots and conversational AI? What is conversational AI? Siri or Amazon Alexa).

AI 98

AI Machine Learning Artificial Intelligence ML 98

CSAT.AI

JULY 12, 2023

AI can help, but companies that can’t handle a complete overhaul wonder where to start with AI. The good news is it’s possible to engage AI to enhance customer experience and service without blowing the budget. The Microsoft report agreed that investing in AI powered tools that augment agent efficacy is a practical choice.

AI 88

AI CX Gambling Sentiment Analysis 88

Lumoa

JULY 6, 2023

Lumoa Product News for May 2023 Hey everyone! The post Product News – May 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! to get started! That’s all folks!

Start-ups 15

Start-ups AI CX 15

Lumoa

FEBRUARY 17, 2023

Lumoa Product News for February 2023 Hey everyone! The post Product News – February 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Close the Loop 78

Close the Loop Start-ups AI 78

Totango

APRIL 18, 2023

That phrase has become the earworm of 2023, stuck in our head no matter how many other tunes we try to sing. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. AI-enabled integrations will help you improve data workflows like these and reduce the time and resources that would otherwise be needed.

Innovation 102

Innovation AI Engineering Sales 102

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Customer Think

APRIL 19, 2023

Generative AI is here to stay. And we clearly still are in a hype, as the following chart showing the search interest for ChatGPT between October 1, 2022 and April 12, 2023 from G. It is not only a hype that probably gets worse before it gets better.

AI 86

AI Technology Technology 86

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

Customer Experience 89

Customer Experience Omnichannel Social Media Touchpoint 89

ECXO

JUNE 20, 2023

To subscribe to this fantastic webinar, please click here: [link] And to become a new member of the open-access CX professional Business Network, click here: [link] learn more about the ECXO, visit: [link] What will you learn: Real-life examples of personalization and real-time responsiveness Ways to overcome organizational and technical silos and (..)

B2B 367

B2B Innovation CX Education 367

Comm100

FEBRUARY 21, 2023

There’s no question that the use of AI in customer service is on the rise. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% from 2023 to 2030. Introducing AI to customer service improves CX because it provides immediate support. So why all this interest?

AI 77

AI Customer Service CX Retail 77

Customer Think

FEBRUARY 14, 2023

The good news is that AI and Generative AI in particular is here. B2B businesses that want to grow efficiently in 2023 will need to join the early adopters or they will be left behind. There’s no way to sugarcoat this. Traditional customer success processes and playbooks are outdated and not working well. Let me […]

AI 59

AI B2B Customer Loyalty Technology 59