Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).

Customer Experience 126

Customer Experience AI Outlook CX 126

Customer Think

JANUARY 16, 2023

TweetLinkedInShareEmail Each year, it seems there’s one topic that dominates marketing conversation, and 2023 is no exception. In recent weeks, AI technology, and in particular tools like ChatGPT and Midjourney, have forward-thinking marketers de.

AI 72

AI B2B Technology Technology 72

Customer Think

OCTOBER 18, 2023

(This month’s Research Round-Up discusses two recent surveys that examine how marketers are using artificial intelligence in mid-2023. These surveys explore the extent of AI adoption in the marketing industry, the use cases and expected benefits of AI, and marketers’ concerns and uncertainties about AI.)

AI 69

AI Artificial Intelligence Technology Technology 69

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI. Plus, industry experts agree.

Business Growth 115

Business Growth Innovation AI Start-ups 115

Zendesk

JUNE 20, 2023

Download this report for three customer stories and insight on how manufacturers can elevate their CX through AI and increased personalization. The post State of Manufacturing CX 2023 appeared first on Zendesk.

Manufacturing 97

Manufacturing CX AI Customer Relationship 97

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Sentiment Analysis 325

Sentiment Analysis AI Predictive Analytics Machine Learning 325

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Steven Van Belleghem

JANUARY 10, 2023

TikTok: What’s Next 2023 Trend Report. The TikTok What’s Next Report 2023 is designed to help marketers understand how consumers’ wants and needs will change in the upcoming year and what that will mean for their strategies, both on and off of TikTok. Ogilvy: Influence Trends You Should Care About 2023.

CX 134

CX Entertainment AI Engineering 134

Taylor Reach Group

JANUARY 6, 2023

Centers will continue to leverage AI and automation to reduce live-agent interactions. Technology, AI and automation, and integrations will all cost money, as will putting in place a more agent-friendly environment. . The post Happy New Year and Welcome to 2023! All of this will be expensive and play havoc with center budgets.

Contact Center 117

Contact Center Healthcare AI Technology 117

Help Scout

AUGUST 22, 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity. Read the full article

Customer Service 101

Customer Service AI 101

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Improving Customer Relationships with AI. AI-powered customer support could save businesses $80 billion in labor costs by 2026. .

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

Customer Think

FEBRUARY 14, 2023

The good news is that AI and Generative AI in particular is here. B2B businesses that want to grow efficiently in 2023 will need to join the early adopters or they will be left behind. There’s no way to sugarcoat this. Traditional customer success processes and playbooks are outdated and not working well. Let me […]

AI 59

AI B2B Customer Loyalty Technology 59

Fonolo

NOVEMBER 11, 2022

READ THE FULL GUIDE: Contact Center Trends 2023. (It You can check out all of our predictions for the upcoming year in our newest in-depth resource: Contact Center Trends 2023. 2023 Trends: A New Focus on Agent Well-Being . Here are some of the improvements we expect agents to see in 2023: . Let’s dig in! .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

The Customer Service Blog

OCTOBER 2, 2023

This year, NCSW runs from Monday 2nd to Friday 6th October 2023, and it presents the opportunity for businesses and other organisations to celebrate customer service with a series of themes and prepared activities for each day, in addition to some helpful resources. Welcome to National Customer Service Week (NCSW).

Customer Service 84

Customer Service AI 84

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. This year is about artificial intelligence (AI). The same thing is happening with AI. Click here !

Net Promoter Score 97

Net Promoter Score NPS Artificial Intelligence AI 97

Intercom

JUNE 22, 2023

Recent developments in the field of AI have taken the world by storm, with huge implications for the customer service landscape. The result is The State of AI in Customer Service: 2023 report , where we dive into the top five trends transforming customer service. We then compiled that into our 2023 report.

AI 59

AI Start-ups Technology Technology 59

Lumoa

FEBRUARY 17, 2023

Lumoa Product News for February 2023 Hey everyone! The post Product News – February 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Close the Loop 78

Close the Loop Start-ups AI 78

ECXO

AUGUST 2, 2023

The compound effect of the Covid-19 pandemic, the war in Ukraine and the energy crisis means that companies don’t have a base set of data about their consumers to work from in 2023 – it’s a unique situation. As an AI leader, SAS is uniquely positioned to support telco operators’ marketing needs.

Artificial Intelligence 296

Artificial Intelligence AI Sales Customer Experience 296

Beyond Philosophy

DECEMBER 29, 2023

In this episode, we look back at what we learned in 2023 and how it can help us in 2024. 06:14 Colin shares his first lesson about how he sees organizations about to make the same mistakes they did 25 years ago with the Web, but this time with AI. Achieving a customer-centric organization isn’t an overnight switch.

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Intercom

OCTOBER 17, 2024

With the advent of AI-first customer service, a lot of frontline customer queries are now being dealt with by LLM-powered AI agents. Our own Fin AI Agent resolves more than 50% of customer queries immediately. However, there’s a perception that AI agents can only function over chat.

AI 79

AI Outlook Machine Learning Start-ups 79

DMG Consulting

JANUARY 1, 2024

WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions. To learn more about the 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report , visit dmgconsult.com , or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Customer Think

MARCH 15, 2024

Over the past year, the business world has had a collective crash course in AI, developing a deeper understanding of how to use this new technology impactfully and responsibly. Near the end of 2023, a survey of digital marketers revealed 95% consider AI a marketing game-changer, and half believe AI will play a significant role […]

AI 59

AI Gaming Technology Technology 59

MyCustomer Experience

OCTOBER 4, 2023

AI in Marketing: The Good, the Challenges, and Its Impact on Us All Salesforce’s Dreamforce 2023 event and its emphasis on AI have me. 4th Oct 2023 By Neil Plant Business Development Director for EMEA

AI 52

AI 52

Customer Think

SEPTEMBER 16, 2023

The News Dreamforce 2023 has started. It is the first post-Covid physical Dreamforce. The event has more than 40,000 participants from all over the world, which is almost small, considering past events. As usual, Dreamforce was opened by a keynote that.

AI 49

AI Technology Technology 49

Customer Think

DECEMBER 19, 2022

Artificial Intelligence (AI) has been a transformative technology in CX. of leading businesses invest in AI on an ongoing basis to boost their customer relations. As a result, customer satisfaction is expected to grow by 25% by 2023 in organizations that use AI. According to Gartner, 91.5%

AI 94

AI Artificial Intelligence CX Customer Satisfaction 94

DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. Essential and impactful tools in the AI-based service revolution. What: Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise report. Learn more at dmgconsult.com. # # #.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Shep Hyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Generative AI can create content automatically.

Contact Center 65

Contact Center AI Technology Technology 65

CSAT.AI

JULY 12, 2023

AI can help, but companies that can’t handle a complete overhaul wonder where to start with AI. The good news is it’s possible to engage AI to enhance customer experience and service without blowing the budget. The Microsoft report agreed that investing in AI powered tools that augment agent efficacy is a practical choice.

AI 88

AI CX Gambling Sentiment Analysis 88

NGDATA

JUNE 18, 2024

Coca-Cola's Global CMO, Manolo Arroyo, asserts that AI will significantly transform marketing by enhancing growth and effectiveness. Since early 2023, Coca-Cola has shifted from traditional media to AI and digital strategies, focusing on rapid learning and embracing failures.

AI 52

AI 52

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.

Contact Center 59

Contact Center Artificial Intelligence Machine Learning AI 59

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Customer Experience 88

Customer Experience Artificial Intelligence Outlook CX 88

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering Start-ups 98

Comm100

NOVEMBER 28, 2022

In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. Many higher education institutions have already found great success with chatbots, but in 2023 expect to see the adoption of automation to grow even further. Automation takes off.

Education 94

Education Customer Service Omnichannel Social Media 94

Lumoa

NOVEMBER 7, 2022

7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 With the ongoing advancements in AI, this powerful tool is now more useful and widely available for CX teams. The post Emerging Customer Experience Trends in 2023 appeared first on Lumoa.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78