ECXO

JUNE 11, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. The AI chatbot also conducts sentiment analysis to gauge employee morale and proactively addresses potential issues.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Fonolo

MARCH 2, 2023

We consulted nine industry experts to tell us all about it – and discuss the state of the contact center in 2023. The rise of artificial intelligence and its impact on self-service was a huge topic of interest. When artificial intelligence listens in on our conversations, we understand the customer better. “I

Contact Center 141

Contact Center Artificial Intelligence Sentiment Analysis AI 141

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Customer Experience 88

Customer Experience Artificial Intelligence Outlook CX 88

Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. The impact of AI in the real world If you think artificial intelligence is something that only happens in sci-fi movies, think again.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Meanwhile, consumer expectations continue to rise.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

Ameyo Callversations

AUGUST 24, 2022

With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. It will also drive chatbot eCommerce transactions to $112 billion by 2023 ( Juniper Research ). Sentiment Analysis for Chatbot Behavior.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. Google Cloud Natural Language API is a natural language processing tool for sentiment analysis and content classification.

AI 52

AI ML Machine Learning Artificial Intelligence 52