Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

DMG Consulting

JANUARY 1, 2024

Next-gen WEM platforms also offer ease of integration and interoperability with third-party and proprietary operating systems; this is a major change from the closed WEM suites of the past, and it will position companies to leverage their intelligence throughout the enterprise to help ensure a consistently outstanding and cost-effective CX.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Customer Think

OCTOBER 18, 2023

(This month’s Research Round-Up discusses two recent surveys that examine how marketers are using artificial intelligence in mid-2023. Source: Marketing AI Institute/Drift 2023 State of Marketing AI Report […]

AI 69

AI Artificial Intelligence Technology Technology 69

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Sentiment Analysis 325

Sentiment Analysis AI Predictive Analytics Machine Learning 325

DMG Consulting

APRIL 19, 2023

The Report examines the business, market, and technology trends and challenges confronting enterprise leaders in light of increasingly complex operating environments, rising customer and workforce expectations, and a turbulent economy. Both groups aim to deliver a new and more effective generation of WFM solutions.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

DMG Consulting

AUGUST 10, 2023

IA vendors are investing in artificial intelligence (AI) technologies to provide advanced offerings that more effectively identify customer intents, provide real-time guidance (RTG) to agents, predict customer satisfaction and propensities, automatically evaluate interaction quality, and much more.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

DMG Consulting

SEPTEMBER 12, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a shift in what agents are empowered to do for customers is finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence AI Customer Relationship Management 48

DMG Consulting

JANUARY 17, 2023

DMG Consulting Releases 2022–2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market R eport. What: Releases 2022-2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report. When: Today, 17 January 2023. This is where AI comes in.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

Customer Think

DECEMBER 19, 2022

Artificial Intelligence (AI) has been a transformative technology in CX. As a result, customer satisfaction is expected to grow by 25% by 2023 in organizations that use AI. From automation to assistive technology, it’s clear that […]. According to Gartner, 91.5%

AI 94

AI Artificial Intelligence CX Customer Satisfaction 94

DMG Consulting

APRIL 13, 2022

DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. What: Releases 2022 – 2023 Workforce Management for the Enterprise Report. The Report examines the business, market and technology trends and challenges confronting contact centers in the midst of the Great Resignation. MEDIA ALERT.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Customer Think

DECEMBER 21, 2023

With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re unclear where to start when it comes to integrating it into their operations.

Retail 64

Retail AI Artificial Intelligence CX 64

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru.

Innovation 52

Innovation Data Entry Artificial Intelligence ML 52

DMG Consulting

JUNE 21, 2023

The Report also examines the business, market, and technology trends and challenges impacting the rapidly growing and dynamic CCaaS market. The future of contact center technology is in the cloud. The CCaaS market is positioned to thrive and grow rapidly over the next 5 to 10 years.

Contact Center 48

Contact Center Artificial Intelligence Innovation AI 48

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Technology AI 48

Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. The impact of AI in the real world If you think artificial intelligence is something that only happens in sci-fi movies, think again.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

TeamSupport

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Maybe you had a banner year—or maybe you’re celebrating just getting through turbulent times.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. What: Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise report. MEDIA ALERT. Essential and impactful tools in the AI-based service revolution. Where: Available at the DMG Consulting online store. Background: .

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Ameyo Callversations

AUGUST 9, 2022

Also, in today’s technology-evolving world, customer experience is the topmost priority for companies but a significant challenge too. Being the latest technology, voice bot technology is one of the most advanced and innovative approaches to advertising and marketing these days. Define Goals. Improve your sales process?

Technology 52

Technology Technology Artificial Intelligence Sales 52

Execs In The Know

SEPTEMBER 28, 2023

PHOENIX , September 28, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends & Insights: Consumer Edition report. This year’s results show several positive and fundamental shifts within the CX industry.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life. “Our Our store has visitors from the U.S., Europe, and of course, Ireland.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Comm100

MAY 23, 2023

Automated customer service refers to the use of technology that provides customer support without human assistance. The tech is often powered by AI (artificial intelligence) and machine learning algorithms that can mimic human interaction by understanding and responding to customer queries. What is customer service automation?

Customer Service 78

Customer Service Artificial Intelligence Machine Learning AI 78

DMG Consulting

DECEMBER 7, 2022

DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report. What: Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report . MEDIA ALERT. When: Today, 7 December 2022.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

Customer Think

FEBRUARY 5, 2023

According to a Deloitte report on Workforce Transformation, a global survey revealed that 22% of organizations are using artificial intelligence (AI) either partially […] Startups are ever-transforming, with a strong emphasis on digital growth.

Artificial Intelligence 64

Artificial Intelligence AI Technology Technology 64

Customer Think

SEPTEMBER 7, 2023

Overview of OpenAI and Its Language Models 2023 is an era of artificial intelligence and […] Explore OpenAI models and industry-specific AI solutions like chatbots and virtual assistants today! Get a complete guide on using natural language processing software for content generation and automation now!

Artificial Intelligence 59

Artificial Intelligence AI Technology Technology 59

Hodusoft

JUNE 5, 2023

HoduSoft Shines Bright as Winner in the 18th Annual 2023 Globee® Awards for IT Achievement Winning an award is always a special moment for an organization for many reasons. The Globee® Awards for Information Technology is yet another feather in its cap. What Is Globee® Awards for Information Technology?

Contact Center 40

Contact Center Artificial Intelligence Innovation Customer Satisfaction 40

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. What to look for when choosing healthcare call center software? Bright Pattern.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

DMG Consulting

MAY 10, 2023

Why Knowledge Management is Essential for your Contact Center May 2023 Knowledge management is a process for authoring, collecting, organizing, presenting, maintaining, and storing information in a manner that is readily accessible and easily consumable by all organizational constituents.

Contact Center 62

Contact Center Artificial Intelligence Machine Learning AI 62

SurveySensum

SEPTEMBER 2, 2024

Did you know that in Q2 2023, there were 912 million adblock users worldwide? Artificial intelligence solves this problem by making hyper-personalization possible. The development of personalization based on artificial intelligence is taking place in two directions: predictive analytics and real-time automation.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Zendesk

FEBRUARY 23, 2023

Many government agencies have decades-old technology with disconnected data sources. With Zendesk, chatbots using artificial intelligence (AI) can boost efficiency by eliminating the need for agents to spend time answering common questions. Download our free guide to see the top trends influencing public sector CX in 2023.

CX 52

CX Artificial Intelligence Government Social Media 52

DMG Consulting

DECEMBER 4, 2023

AI Should Revolutionize Customer Experience 2023 was a tumultuous year for many businesses. Artificial intelligence is changing the business landscape, and while guardrails and regulation are necessary, its possibilities are unbounded. It’s not a question of will your company apply it, only when you will start.

AI 48

AI Customer Experience Artificial Intelligence Contact Center 48

Execs In The Know

JANUARY 31, 2024

Artificial Intelligence (AI) has transcended the realms of buzzwords to become a linchpin in reshaping leadership and operational strategies across various sectors. Paul’s journey from skepticism to embracing AI exemplifies the transformative potential of this technology.

AI 52

AI Artificial Intelligence Social Media CX 52

Execs In The Know

FEBRUARY 17, 2023

It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack. Luckily with the right SaaS tool, artificial intelligence (AI) can help automate many of the back-end processes to ensure only actionable content is filtered through to your customer care representatives.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Execs In The Know

JANUARY 8, 2023

As we head into 2023, the business process outsourcing (BPO) sector continues to evolve and grow as a service channel, with many new brands now fully embracing outsourcing partners—both onshore, nearshore, and offshore. According to Forbes, global spending on outsourcing is predicted to reach $731 billion in 2023.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. These tests are highly customizable according to the requirement of the job role.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. These tests are highly customizable according to the requirement of the job role.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).

Customer Loyalty 52

Customer Loyalty AI Artificial Intelligence Machine Learning 52

DMG Consulting

SEPTEMBER 13, 2022

Driven by customer expectations for a great experience, increased demand for self-service, the need to empower employees throughout the enterprise, and the rise of artificial intelligence (AI), KM solutions are being purchased to meet a wide range of requirements. Process is as Important as the KM Solution.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Customer Relationship Management 48