Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

B2B 59

B2B Outlook Customer Retention Omnichannel 59

SurveySensum

SEPTEMBER 11, 2023

With that in mind, after working with different companies in this industry, we have compiled a list of 13 key SaaS KPIs and metrics of 2023 that you need to start tracking to measure your success. Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction. Not just that, there are many more benefits that this tool offers and you can leverage.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Intercom

FEBRUARY 15, 2023

This outlook, coupled with their impressively low median first-response time of under two minutes for support queries, is probably why their CSAT currently sits at 95%. Dive into the Intercom Customer Service Trends Report for 2023. Ready to get started? See how we can help.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Mar 03, 2023 3. Source : G2 , Medallia Review, Nov 20, 2023 4. And enable you to take relevant actions that drive business growth. Also, the tool’s expensive price range and unresponsive customer support service make it a less likely choice for beginners and small to medium-scale businesses.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52