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By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.
With that in mind, after working with different companies in this industry, we have compiled a list of 13 key SaaS KPIs and metrics of 2023 that you need to start tracking to measure your success. Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024.
Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction. Not just that, there are many more benefits that this tool offers and you can leverage.
This outlook, coupled with their impressively low median first-response time of under two minutes for support queries, is probably why their CSAT currently sits at 95%. Dive into the Intercom Customer Service Trends Report for 2023. Ready to get started? See how we can help.
Source : G2 , Medallia Review, Mar 03, 2023 3. Source : G2 , Medallia Review, Nov 20, 2023 4. And enable you to take relevant actions that drive businessgrowth. Also, the tool’s expensive price range and unresponsive customer support service make it a less likely choice for beginners and small to medium-scale businesses.
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