ECXO

MARCH 6, 2025

Customer experience spans many touchpoints and processes trying to fix everything at once can overwhelm the team and dilute resources. Modern platforms also enable real-time dashboards that visualize the customer journey showing touchpoint metrics and drop-off points which helps teams pinpoint where improvements are needed.

CX Transformation 314

CX Transformation B2B CX Government 314

Lumoa

FEBRUARY 28, 2023

Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Close the loop with your customers It may seem simple, but an often overlooked step in a customer feedback strategy is closing the loop with customers.

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! Use Tasks to make sure the right feedback gets to the right person Lumoa has offered a way to close the loop with your customers by using the Events page for some time. The post Lumoa’s biggest features for 2023! Crazy how time flies. That’s all folks!

Close the Loop 78

Close the Loop Start-ups Touchpoint 78

SurveySensum

JULY 7, 2023

This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you? If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you? If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 17, 2023

Well, yes because brands don’t pay attention to all the important touchpoints in a customer’s journey. According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Well, yes because brands don’t pay attention to all the important touchpoints in a customer’s journey. According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Sports Touchpoint 52