Remove 2023 Remove Compliance Remove Innovation
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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

In 2023, generative AI (e.g., This article explores what agentic AI truly means for B2B customer experience, how its being applied between 2023 and 2025, and what executives and CX leaders need to know to harness its potential. Security and compliance standards must be upheld, with rigorous permission and encryption.

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A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko

ECXO

Ensuring transparency and obtaining employee consent for data usage are essential steps in building trust and compliance with regulations. As AI technologies continue to evolve, their potential to transform the employee experience will only grow, offering new avenues for innovation and growth.

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Guest Post: 2023 Top 5 Unified Communications Predictions

Shep Hyken

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

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2023 in review: Highlights from this year’s best conversations

Intercom

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. And what a year it’s been – 2023 will go down in history as the breakout year for AI. We then compiled that into our 2023 report. Which, at the end of the day, is what it’s all about.

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Empowering exceptional customer experiences: Puzzel’s AI-driven innovations

Logicalware

This is why we were recently awarded the 2023 European Company of the Year award from Frost & Sullivan, thanks to our innovative CCaaS solutions and advanced AI capabilities. Compliant hybrid cloud architecture for European Data residency Data security and compliance with regulations are important concerns for our customers.

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DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report

DMG Consulting

DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. What: Releases 2022 – 2023 Workforce Management for the Enterprise Report. DMG expects the WFM market to grow by 11% in 2022 and 2023, 12% in 2024 and 2025, and 11% in 2026. MEDIA ALERT. Where: Available at the DMG Consulting online store.

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Shaping the future of intelligent CX with Zendesk AI

Zendesk

Today we announced Advanced Data Protection for Enterprise and Enterprise Plus customers, available later this year, designed to help companies with more advanced security needs to adapt to compliance regulations. We’re committed to building responsible AI and trust and security is imperative to this.

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