Remove 2023 Remove CRM Remove Customer Relationship
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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Leveraging Technology and Data for CX Smart use of technology and data is a powerful enabler of better B2B customer experiences. Most B2B companies have vast amounts of customer data spread across CRM systems, support ticket databases, ERP platforms, websites, and more. Technology can assist with global scaling as well.

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5 Trends for Customer Loyalty and Engagement in 2023

Customer Think

However, we can make educated guesses about the trends that are most likely to affect loyalty and customer relationship management (CRM). […] The past few years taught us that we can’t predict the future.

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Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams.

B2B 98
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An Authoritative View: Three Pioneers of CX Predict Big Changes in 2023

Beyond Philosophy

However, with three pioneers of Customer Experience involved, we have an authoritative view on the topic and predictions about what’s happening next. I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. Here’s what they had to say. Click Here.

CX 78
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HoduCC Honored with Software Advice Frontrunners Badge 2023

Hodusoft

HoduCC Honored with Software Advice Frontrunners Badge 2023 In the dynamic world of contact center software, staying ahead of the curve is crucial for businesses looking to deliver a superior customer experience. This recognition emphasizes HoduCC’s commitment to innovation, customer satisfaction, and industry leadership.

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HoduCC Contact Center Software Wins 2023 UC Product of the Year Award

Hodusoft

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork. What’s TMC’s 2023 UC Product of the Year Award?

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Elevating Customer Support: Five Goals to Strive for in 2024

TeamSupport

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. Maybe you had a banner year—or maybe you’re celebrating just getting through turbulent times.