2023, Customer Expectations and Customer Relationship Management

How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

MARCH 6, 2025

How to Lead a B2B CX Transformation ProgramAnd Avoid Costly Mistakes Introduction: The Importance of CX Transformation in B2B Todays business customers expect seamless, responsive, and value-rich interactions at every stage of the partnership. B2B customers will notice that commitment.

CX Transformation

CX Transformation B2B CX Government

HoduCC Honored with Software Advice Frontrunners Badge 2023

Hodusoft

JULY 18, 2023

HoduCC Honored with Software Advice Frontrunners Badge 2023 In the dynamic world of contact center software, staying ahead of the curve is crucial for businesses looking to deliver a superior customer experience. This recognition emphasizes HoduCC’s commitment to innovation, customer satisfaction, and industry leadership.

Contact Center

Contact Center Customer Satisfaction Innovation Omnichannel

Elevating Customer Support: Five Goals to Strive for in 2024

TeamSupport

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. Embrace Omnichannel Support In 2024, customers expect seamless support across various channels.

Artificial Intelligence

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning

Webinars

Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

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HoduCC Contact Center Software Wins 2023 UC Product of the Year Award

Hodusoft

MAY 1, 2023

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork. What’s TMC’s 2023 UC Product of the Year Award?

Contact Center

Contact Center Innovation Social Media CRM

Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

DECEMBER 26, 2024

A study conducted by Microsoft found that 66 percent of customers use at least three different communication channels to contact customer service. Another research by Twilio revealed that 91 percent of customers expect omnichannel communication from organizations. Read on and thank us later!

Contact Center

Contact Center Omnichannel Social Media Sentiment Analysis

The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management

Customer Relationship Management Customer Relationship CRM Artificial Intelligence

KM Trends and Challenges

DMG Consulting

SEPTEMBER 13, 2022

The knowledge management (KM) market is experiencing the most rapid adoption cycle in its history. Adding complexity to the challenge, vendors in many IT sectors, including customer relationship management (CRM), contact-center-as-a-service (CCaaS), and even workforce management (WFM), are claiming to offer their own KM solutions.

Artificial Intelligence

Artificial Intelligence Contact Center AI Innovation

What is omnichannel retail? Definition, examples, and trends

Zendesk

FEBRUARY 22, 2023

Today, customers expect to have flexible and seamless shopping experiences. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. Here are some important omnichannel retail trends to watch for in 2023.

Omnichannel

Omnichannel Retail Social Media Customer Journey Map

AI for Customer Success Leaders: How to Get Started

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

AI

AI Predictive Analytics Machine Learning Innovation

How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Customer Experience

Customer Experience ML Social Media CX

Guide to omnichannel contact centers

Zendesk

SEPTEMBER 5, 2023

Customers expect seamless and personalized interactions that can keep up with the fast-paced, interconnected landscape of today’s digital world. Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface.

Contact Center

Contact Center Omnichannel Social Media AI

Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction

Customer Satisfaction Social Media Touchpoint Customer Feedback

Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction

Customer Satisfaction Social Media Touchpoint Customer Feedback

AI for Customer Success Leaders: How to Get Started

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. AI is going to radically make customers and customer success better.”

AI

AI Scorecard Text Analytics Predictive Analytics

Drumroll, Please … Announcing Our 2023 GameChanger Awardees

Gainsight

MAY 18, 2023

HMH has accomplished this transformation with an unwavering commitment to the success of their teammates, customers, and community. The Defender Award Goes to … Zendesk Zendesk sets the standard for Customer Relationship Management (CRM) software, with a legacy of putting the customer experience first.

Invoicing

Invoicing Scorecard Innovation Machine Learning

Tech Customer Success

How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

HoduCC Honored with Software Advice Frontrunners Badge 2023

Webinars

Trending Sources

Elevating Customer Support: Five Goals to Strive for in 2024

Webinars

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award

Why Every BPO Needs an Omnichannel Contact Center for Success?

The Evolution of Customer Relationship Management: A Look at the Last Five Years

KM Trends and Challenges

What is omnichannel retail? Definition, examples, and trends

AI for Customer Success Leaders: How to Get Started

How to Upgrade to an Advanced Customer Experience Strategy

Guide to omnichannel contact centers

Quick Tips to Create a Customer Satisfaction Strategy

Quick Tips to Create a Customer Satisfaction Strategy

AI for Customer Success Leaders: How to Get Started

Drumroll, Please … Announcing Our 2023 GameChanger Awardees

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