Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. P.S. Keen to get ahead of the competition in 2023? Above all, thanks for reading, sharing, and listening to our content.

Innovation 118

Innovation Machine Learning Customer Retention Customer Service 118

Zendesk

FEBRUARY 3, 2023

Common customer expectations for the digital banking experience Customers expect an excellent customer experience regardless of industry. In fact, 72 percent of customers rate personalization as “highly important” for financial services. See how Zendesk can help your bank.

Net Promoter Score 52

Net Promoter Score Customer Experience Contact Center AI 52

Gainsight

SEPTEMBER 25, 2023

Traditional AI applications, such as automating routine tasks and surfacing relevant customer data, have been around for years. But generative AI is upping the ante on what customers expect from their software vendors. At Gainsight, we launched Horizon AI in 2021. Check out Gainsight CS. and/or its affiliates in the U.S.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Customer Satisfaction 52

Zendesk

MAY 3, 2023

You’ll want to be in the room(s) where it happens, and we’re not just talking about the inspirational keynotes and main-stage product announcements coming at Relate 2023. We’re betting those will prompt at least a gasp or a tear, but we know many of you are joining live to learn the how—not just the why—of customer experience.

AI 52

AI Customer Experience Retail Customer Retention 52

SurveySensum

JUNE 26, 2024

But the question here is that lots of businesses use NPS to boost their customer loyalty , but what is it that Amazon is doing differently that is making such a difference? Personalization Did you know that 91% of customers say that they are more likely to shop with brands that provide relevant and personalized offers and recommendations?

NPS 52

NPS Customer Loyalty Net Promoter Score Close the Loop 52

SurveySensum

NOVEMBER 7, 2023

Customer Expectations: Customers have high expectations for the mobile experiences they encounter. By respecting users’ choices and providing valuable, tailored information, you can strike a balance between offering guidance and allowing exploration, leading to higher customer satisfaction and retention.

Customer Experience 52

Customer Experience E-commerce Start-ups Social Media 52

ClearAction

APRIL 13, 2023

The gap between what’s promised and what’s received, as seen by customers, is your brand integrity gap. CMOs set expectations for customer acquisition and CCOs assure expectations are delivered for customer retention. Championing brand integrity is the ideal purpose of Chief Customer Officers.

Customer Acquisition 62

Customer Acquisition Customer Retention CX Customer Loyalty 62

VOZIQ

NOVEMBER 2, 2022

Customers are being exposed to irresistible offers making their expectations spike up, even more so for subscription businesses. So, how do we not just meet but exceed customer expectations like never before? Here are some predictions, tips, and suggestions to understand customers better.

Customer Retention 40

Customer Retention Compliance Customer Acquisition AI 40

VOZIQ

NOVEMBER 1, 2022

Customers are being exposed to irresistible offers making their expectations spike up, even more so for subscription businesses. So, how do we not just meet but exceed customer expectations like never before? Here are some predictions, tips, and suggestions to understand customers better.

Customer Retention 40

Customer Retention Compliance Customer Acquisition AI 40

Hodusoft

DECEMBER 16, 2022

Customer expectations have evolved, today they use multiple communication channels to reach out to a business. A simple call no longer makes the cut, they expect a business to be responsive on social media, chat, and emails too. helps businesses understand customer experience and work on areas of improvement.

Technology 52

Technology Technology Omnichannel Social Media 52

VOZIQ

DECEMBER 1, 2022

Customer engagement is crucial, but what if CEOs interacted with their audience personally? Would you be interested in knowing the strategic enablers of an AI retention program, or taking a brief look at Forrester’s predictions for subscription businesses in 2023? We have it all in December’s edition of customer intelligence.

Social Media 40

Social Media AI CX Customer Satisfaction 40

VOZIQ

DECEMBER 1, 2022

Customer engagement is crucial, but what if CEOs interacted with their audience personally? Would you be interested in knowing the strategic enablers of an AI retention program, or taking a brief look at Forrester’s predictions for subscription businesses in 2023? We have it all in December’s edition of customer intelligence.

Social Media 40

Social Media AI CX Customer Satisfaction 40

CommBox

AUGUST 9, 2023

The rising expectation for 24/7 customer service In today’s hyper-connected world, customers expect businesses to be available at all times. Research indicates that 90% of consumers expect immediate responses when contacting a business, and 95% of consumers rate 24/7 service as important.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service.

AI 88

AI Customer Service Machine Learning Technology 88

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. to make them achievable.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zendesk

MARCH 20, 2024

QA is important to customer support because organizations can use it to ensure their support teams provide consistent, high-quality service that exceeds customer expectations. Customers want outstanding experiences whenever they connect with your business—and the right QA processes can help you deliver.

Customer Service 52

Customer Service Net Promoter Score AI NPS 52

Hodusoft

AUGUST 16, 2023

billion in 2023 to USD 587.9 As per the same source, as of 2023, there are 797,174 global ISPs, which is an increase of 5.1 Changing customer expectations and evolving technology In the last few years, customers’ behaviors and expectations have changed dramatically. percent from USD 404.8 billion by 2033.

Entertainment 52

Entertainment Technology Technology Legal 52

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. Keeping Up With the Changing Customer Expectations Do you remember the keypad phones by Nokia?

Retail 52

Retail Customer Feedback CX Social Media 52

Zendesk

NOVEMBER 28, 2023

This includes answering common customer concerns while also ensuring customers completely understand the product for maximum adoption and customer retention. In this guide, we’ll touch on the basics of SaaS customer support and the steps you can take to implement a successful support ecosystem.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

SurveySensum

MAY 11, 2023

And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. Here are some examples of Retail Survey Questions you can ask customers.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

MAY 18, 2023

With retail surveys, you can understand your customers well, and accordingly, you can customize your business’ products and services to deliver what your customers expect from you. Analyze the customer feedback to understand customers’ expectations and issues thoroughly to close the feedback loop effectively.

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 8, 2023

These benchmarks can vary across industries due to differences in customer expectations and competitive dynamics. To understand this difference better, the 2023 Satmetrix Net Promoter Benchmarks report (for US consumers) provides detailed information on the NPS score of 192 brands in 23 industry sectors, covering 63,939 respondents.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! Use data mining thoroughly in Customer Service to identify patterns in customer expectations. This identifies customers’ jobs-to-be-done : their purpose in their relationship with your brand.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

Fonolo

APRIL 4, 2023

Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. will result in a $276,000 reduction in annual operational costs.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Hodusoft

JULY 17, 2024

Such brands not only retain more customers but also command premium pricing and reduce customer churn. 80% of Organizations Increasing Customer Service Budgets (Zendesk CX Trends Report 2023) According to Zendesk CX Trends Report 2023, 80 percent of leaders plan to increase customer service budgets over the next year.

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

Gainsight

MAY 18, 2023

They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention. Congratulations, 2023 GameChangers! This year, we have three DCS Disruptors: Alteryx, Samsara, and SAP Concur.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52