Intercom, Inc.

DECEMBER 28, 2022

We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023. Check out this year’s Customer Support Trends Report to see the top five trends transforming the customer service industry and how to capitalize on them.

Innovation 118

Innovation Machine Learning Customer Retention Customer Service 118

Intercom

OCTOBER 17, 2024

Our development journey When Intercom launched Fin AI Agent in March 2023, it was the first generative AI-powered customer service agent on the market. We tapped into learnings from our previous machine learning-based product, Resolution Bot , to inform what a generative AI Agent could look like.

AI 93

AI Outlook Machine Learning Start-ups 93

Zendesk

JANUARY 30, 2023

Most businesses understand that customer expectations have risen sharply over the past few years, and that when a company fails to meet those demands, the effects on the bottom line can be grievous. What is customer sentiment analysis? Can you break the information down into demographics such as age, gender, and region?

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Zendesk

JULY 22, 2022

By 2023, online retail sales are anticipated to reach $6.17 With a highly competitive landscape of as many as 12 million ecommerce companies, delivering easy and convenient customer experiences is more than a differentiator—it is a necessity for brand success. What is conversational AI and why does it matter?

AI 98

AI Artificial Intelligence Omnichannel Machine Learning 98

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. Between 2018 and 2020, the adoption of chatbots increased by 67%.

Customer Experience 98

Customer Experience Omnichannel Machine Learning Social Media 98

Aquire

JANUARY 6, 2022

As more and more consumers go online for their buying needs, companies are increasingly turning to the ecommerce chatbot to meet evolving customer expectations and deliver instant, personalized, and seamless shopping experiences. Supporting customers 24/7. What is an ecommerce chatbot? Online businesses are always open.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Ameyo Callversations

FEBRUARY 16, 2022

Artificial intelligence and machine learning are slowly becoming conventional territories for several industries. With the help of chatbots in banking, there are some imperative things of customer service and support that can be achieved, such as access to information, pleasant interactions, and speed. Cost-effective.

Artificial Intelligence 98

Artificial Intelligence AI E-commerce Data Entry 98

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).

Customer Loyalty 52

Customer Loyalty AI Artificial Intelligence Machine Learning 52

TeamSupport

NOVEMBER 6, 2023

Unlike our competitors, we don’t require plug-ins or downloads to activate this feature, so customers get a seamless experience with minimal hassle. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

Zendesk

NOVEMBER 28, 2023

Like software as a service (SaaS) business models, companies can subscribe to AIaaS plans that provide AI for customer service tools. Adding customer service chatbots to your website, live chat and messaging platforms, mobile apps, and social media accounts allows you to meet customers where they are on their preferred channels.

AI 52

AI ML Machine Learning Artificial Intelligence 52

SurveySensum

JUNE 26, 2024

Personalization Did you know that 91% of customers say that they are more likely to shop with brands that provide relevant and personalized offers and recommendations? Amazon is one of the biggest players in the market that stands out for its hyper-personalized customer experience. Are your customers truly satisfied?

NPS 52

NPS Customer Loyalty Net Promoter Score Close the Loop 52

TeamSupport

NOVEMBER 6, 2023

Unlike our competitors, we don’t require plug-ins or downloads to activate this feature, so customers get a seamless experience with minimal hassle. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. Here are a few examples of AI and automation in customer support.

AI 88

AI Customer Service Machine Learning Technology 88

Gainsight

AUGUST 20, 2024

The Accelerating Adoption of AI in Customer Success AI’s journey from experimental technology to a practical tool has been rapid. The 2010s saw AI expanding its reach through machine learning and natural language processing capabilities, making it accessible to a broader audience.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

Intercom

OCTOBER 4, 2023

With the technology now enabling more compelling customer interactions and near-instant resolutions of many customer questions, support teams can focus on activities that create additional value for their customers. Support teams are very cognizant of keeping a pulse on customer satisfaction as they lean more heavily on AI bots.

AI 97

AI Customer Service Net Promoter Score Scorecard 97

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Customer Experience 78

Customer Experience ML Social Media CX 78

Zendesk

SEPTEMBER 5, 2023

Customers expect seamless and personalized interactions that can keep up with the fast-paced, interconnected landscape of today’s digital world. Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. You can ask Athena questions and get quick answers.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JULY 20, 2023

According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%. This statistic is a reality that reflects the importance of evaluating and understanding your cart abandonment rate in order to improve customer experience in retail. And guess what?

Retail 52

Retail Customer Feedback CX Social Media 52

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. Competition and expectations go hand-in-hand – as the former rises, so too does the latter. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service.

Customer Service 98

Customer Service Healthcare AI Artificial Intelligence 98

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. And what a year it’s been – 2023 will go down in history as the breakout year for AI. Same with customer expectations of the tech. Which, at the end of the day, is what it’s all about.

AI 98

AI Start-ups Legal Technology 98

Gainsight

MAY 18, 2023

According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” Congratulations, 2023 GameChangers!

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52