SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. Source: Gartner , Oct 4, 2023 4. Source: G2 , Sep 11, 2023 Mentionn G2 SS 2.

CX 52

CX Actionable Insights Start-ups Text Analytics 52

SurveySensum

APRIL 21, 2023

We evaluate the customer reviews from platforms like G2, Capterra, and Trustradius and list out the pros and cons of each tool. A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.).

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. What sets it apart from traditional survey tools is its focus on providing a more conversational and interactive survey experience. Why Look For SurveySparrow Alternatives? 5) Yes No 1.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

JUNE 5, 2024

Known for its ease of use and robust features, It caters to a wide range of needs from market research and customer feedback to employee engagement. It is an ideal tool for anyone looking for intuitive software for launching different types of surveys, including 360-degree feedback surveys. The only area this might lack is cost.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

JUNE 6, 2024

It is known for helping businesses take relevant action on customer feedback that actually drives revenue. 5 In the game of customer experience management, only listening to VOC is not enough, you also need to take action. It has about 200+ templates that can be customized to enhance survey design.

Non-Profits 52

Non-Profits Actionable Insights Start-ups CX 52

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Fonolo

APRIL 4, 2023

Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. billion in 2020, up 16.9% billion in 2019.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

SurveySensum

NOVEMBER 25, 2024

While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. Source : G2 , Medallia Review, Mar 03, 2023 3.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. Source : G2 , Qualtrics Review, May 22, 2023 3. 5) Promoter.io Take a look.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses.

Text Analytics 52

Text Analytics Omnichannel CX Social Media 52