article thumbnail

How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Leadership also needs to model the change talking about customers consistently, celebrating customer-focused wins, and incorporating customer impact into decision-making criteria. These are opportunities where exceptional experience can strongly influence a customers loyalty and spend.

article thumbnail

Product News – August 2023

Lumoa

content Lumoa Product News for August 2023 Hey everyone! Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. The post Product News – August 2023 appeared first on Lumoa. Let’s get started! Thanks for reading!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Optimizing your customer feedback strategy in 2023

Lumoa

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Strategically reacting to customer feedback can increase customer loyalty and retention.

article thumbnail

Four need-to-know CX trends for financial services firms in 2023

Callminer

Read this blog to learn how customer feedback data can be the key to transforming experiences. Today's financial services organizations face an entirely new set of CX challenges.

CX 182
article thumbnail

Evolution of Customer Experience in E-Commerce 2023

Lumoa

Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.

article thumbnail

Product News – September 2023

Lumoa

content Lumoa Product News for September 2023 Hey everyone! Upcoming webinars The Role of Customer Support in CX: How to leverage Customer Insights, enhance Customer Journeys, and the Future of Support – How can Marketing truly leverage customer feedback to drive value? Let’s get started!

article thumbnail

Product News – March 2023

Lumoa

Lumoa Product News for March 2023 ???? A new way to invite others to Lumoa Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers. The post Product News – March 2023 appeared first on Lumoa. Hey everyone! Let’s get started! That’s all folks!