SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

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SurveySensum

OCTOBER 26, 2022

Customer feedback has always been a hot topic for companies that aim to be customer-centric. They need to know everything their customers feel about their products, services, support, etc. . And to understand customers’ experience and their expectations, you need online survey tools. Text analytics .

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SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. But to make this work, we need to collect feedback in the right way.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

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SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Delighted focus on NPS surveys , making it a standout choice for assessing customer loyalty.

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SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Why Look For InMoment Alternative?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io

Social Media 52

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SurveySensum

MARCH 26, 2024

Well, the answer lies in gathering, analyzing, and taking action on customer feedback. By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

Well, the answer lies in gathering, analyzing, and taking action on customer feedback. By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Gainsight

OCTOBER 4, 2023

We knew we could gain unbelievably powerful insights from customer data, but needed to push the bounds of technology at the time. Our early investment in AI-powered solutions led to features including: Sally , our first bot to assist customers. Takeaways: AI-generated summaries of all customer feedback.

Engineering 52

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SurveySensum

MAY 24, 2024

Source: Gartner , Oct 4, 2023 4. Source: G2 , May 22, 2023 No need to scratch your head looking for a cost-effective CX solution and a powerful Qualtrics competitor. It is known for taking action on customer feedback that ACTUALLY impacts your revenue. Source: G2 , Sep 11, 2023 Mentionn G2 SS 2.

CX 52

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SurveySensum

JUNE 3, 2024

Understanding these reasons can help small business owners, like you, make more informed decisions when selecting the right survey and customer feedback tools for their needs. Source: Gartner , Oct 4, 2023 4. Qualtrics: Customer Support Have you ever used a tool where you didn’t need any support?

Text Analytics 52

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SurveySensum

DECEMBER 13, 2024

So if you are looking for a tool with more nuanced customization options such as customizing survey design , colors and widgets, then this tool might not be ideal for you. Source: G2 , Medallia Review, Oct 05, 2023 2. 24*7 customer support with a 2-hour SLA guaranteed. Transparent pricing you get what you see.

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E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. While there are some amazing features that SurveySparrow offers, it also comes with some drawbacks that restrict an efficient feedback management process for users. 5) Yes No 1.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

APRIL 21, 2023

We evaluate the customer reviews from platforms like G2, Capterra, and Trustradius and list out the pros and cons of each tool. A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

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SurveySensum

AUGUST 4, 2023

billion in 2023 to $28.65 That’s why brands are getting creative with their customer loyalty programs in the retail industry. With the help of customer feedback , they are offering personalized programs that truly hit home with their amazing customers and keep them engaged. billion by 2030.

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JUNE 4, 2024

Plus, it combines customer feedback and ad hoc research in one place, so you don’t have to waste time hopping between different services. 5 Looking for a customer feedback tool that also allows you to do Ad-Hoc research but within budget? But it lacks advanced customization options. G2 Review : 4.4/5

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

JUNE 5, 2024

Also, you can manage and analyze feedback with automation which helps you save time and energy with manual analysis. Known for its ease of use and robust features, It caters to a wide range of needs from market research and customer feedback to employee engagement. Also, it provides advanced analysis capabilities.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

JUNE 6, 2024

It is known for helping businesses take relevant action on customer feedback that actually drives revenue. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. It is not just a survey tool, it’s a full-fledged CX service.

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SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

NPS 52

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SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Medallia stands out as a leader in customer experience management, empowering businesses to capture, analyze, and act on customer feedback. Source : G2 , Medallia Review, Mar 03, 2023 3.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. Source : G2 , Qualtrics Review, May 22, 2023 3. 5) Promoter.io 5) Promoter.io Take a look.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses. Ease of Use 8.1 Quality of Support 8.1

Text Analytics 52

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SurveySensum

FEBRUARY 14, 2025

Source: G2 , Sep 11, 2023 2. Spot & Stop Issues With AI-Text Analytics Why spend hours sifting through endless survey responses when AI can do it in seconds? SurveySensums advanced text analytics deciphers open-ended feedback , automatically identifying key pain points, sentiment trends, and recurring complaints.

Sentiment Analysis 52

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SurveySensum

JANUARY 6, 2025

You can use it to create several types of forms to capture information like contact details, customer feedback, interests, etc. SurveySensum While Google Forms is great for designing basic surveys, SurveySensum , an end-to-end customer feedback tool, takes the process further and enables businesses to turn feedback into revenue.

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