Remove 2023 Remove Customer Feedback Remove Touchpoint
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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Leadership also needs to model the change talking about customers consistently, celebrating customer-focused wins, and incorporating customer impact into decision-making criteria. Customer experience spans many touchpoints and processes trying to fix everything at once can overwhelm the team and dilute resources.

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Optimizing your customer feedback strategy in 2023

Lumoa

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Strategically reacting to customer feedback can increase customer loyalty and retention.

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The Ultimate Leadership Guide to Creating a Winning Customer-First Culture

C3Centricity

How do our customers define a positive experience, and how does that align with our approach? Encouraging leaders to establish and communicate this definition creates a foundation for a company-wide culture that actively listens and adapts to customer feedback. Source: Edelman. Source: Retail Dive.

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NPS Campaign Strategies Explained: Ongoing, Period-Based and Touchpoint-Based Surveys

Retently

Period-Based Surveys : Instead of always-on surveys, this approach collects NPS data at specific intervals, giving a snapshot of customer sentiment at set points in time. For example, you can have Q1 NPS, Q2 NPS or November 2023 NPS campaigns. Both methods have their pros and cons, which we’ll dive into shortly.

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Product News – March 2023

Lumoa

Lumoa Product News for March 2023 ???? A new way to invite others to Lumoa Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers. KPI widget now visible from Compare page The Compare page is our premier way to contrast different touchpoints and time periods in Lumoa.

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Product News – September 2023

Lumoa

content Lumoa Product News for September 2023 Hey everyone! GPT can now summarize any touchpoint Lumoa GPT can now generate summaries on Filters, Topics, and search terms. Creating a Card from Dashboard or Collections page has now Custom Page features. The post Product News – September 2023 appeared first on Lumoa.

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Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.