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Product News – March 2023

Lumoa

Lumoa Product News for March 2023 ???? A new way to invite others to Lumoa Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers. Using Lumoa to help map the customer journey – Tracking and monitoring feedback from each stage! Hey everyone!

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7 Step Action Plan for Call Center Development

Fonolo

Customer satisfaction score: Conduct customer surveys through Fonolo’s interactive voice response (IVR) to discover customer satisfaction scores. Specific: “Agent X aims to improve their first-call resolution rate from 37% to 55%, from October 2022 to March 2023.” What are SMART goals? .

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30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond

Aquire

By 2023, Juniper forecasts that over 50 percent of the chatbots accessed will be through discrete apps, with complete bot integration overturning the makeup of current app functionality. The projected value of ecommerce transactions through chatbots by 2023 will be $112 billion ( Juniper Research ). percent from 2021 to 2028.

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10 B2B Manufacturing Feedback Tools to Use in 2023

SurveySensum

Picture this: a renowned manufacturer increased its revenue by a staggering 20% within a year, solely by listening to its customers’ voices and integrating their insights into their operations. In a world increasingly defined by data-driven decision-making, customer feedback stands as a beacon of valuable information.

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iOS 14.5: The New Frontier of Ecommerce Retention

Retently

billion active iPhones worldwide (in 2023) and expected low opt-in rates , the update was bound to considerably impact the $327,1 billion mobile advertising industry. Ecommerce marketing needed to evolve, prioritizing retention and customer loyalty more than ever. With over 1.8 But what did it mean for ecommerce?

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7 Top GetFeedback Alternatives & Competitors In 2023

SurveySensum

Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? But first, let’s understand the drawbacks of GetFeedback in detail. Why Look For GetFeedback Alternative?

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33 Chatbot Statistics and Trends to Watch in 2022

Aquire

By 2023, Juniper forecasts that over 50 percent of the chatbots accessed will be through discrete apps, with complete bot integration overturning the makeup of current app functionality. The projected value of ecommerce transactions through chatbots by 2023 will be $112 billion ( Juniper Research ). percent from 2021 to 2028.