2023 Customer Survey Text Analytics 
eglobalis
MAY 13, 2025
These tools can parse the tone of a clients email, or the language used in a support chat to determine if a customer is frustrated, satisfied, or at risk of churn. Similarly, text analytics platforms (such as those from Clarabridge, now part of Qualtrics, or Medallias AI Text Analytics) comb through open-ended comments and detect themes.
SurveySensum
NOVEMBER 22, 2024
Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. Source : G2 , Qualtrics Review, May 22, 2023 3. It offers instant hot alerts on negative feedback aka detractors , allowing you to quickly respond to customer concerns.
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SurveySensum
NOVEMBER 6, 2024
Beginners can easily create customized surveys with no advanced scripting knowledge. Customization options are also limited which makes creating personalized surveys a challenge. Text Analytics Software Unlike Confirmit and Qualtrics, SurveySensum’s text analytics software comes with the free plan and in the free version.
SurveySensum
MARCH 21, 2025
Custom dashboards and reports for data-driven decision-making. Its all about helping you take action based on what your customers really think, with no guesswork involved. Key Features Create, clone, and customize survey templates for all your survey needs. Specifically made for measuring customer experience.
SurveySensum
SEPTEMBER 13, 2023
Picture this: a renowned manufacturer increased its revenue by a staggering 20% within a year, solely by listening to its customers’ voices and integrating their insights into their operations. In a world increasingly defined by data-driven decision-making, customer feedback stands as a beacon of valuable information.
SurveySensum
SEPTEMBER 15, 2023
10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. Best Features Diverse survey types like NPS, CSAT, etc.
SurveySensum
OCTOBER 23, 2023
Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? It provides industry-specific survey templates. Why Look For GetFeedback Alternative? which simplifies the workflow.
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