Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Take it on, act on it, and watch your business grow. Download your copy now!

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

OCTOBER 17, 2023

How to Choose the Right NBFC Customer Feedback Tool? How We Evaluated the NBFC Customer Feedback Tool? SurveySensum SurveySensum is one of the most lucrative NBFC customer feedback software out there. And has a lightning-fast customer support team Best Features The product is easy to use.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JUNE 5, 2024

Source: G2 , Sep 18, 2018 Best Features It creates different types of custom surveys that align with your organization’s competencies and goals. It seamlessly combines customer, employee, and peer feedback into one cohesive system. It integrates with various HR and performance management systems.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. Here, take a look at the tools that can help you organize, share, and analyze your NPS surveys. SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. Source : G2 , Qualtrics Review, May 22, 2023 3. It offers instant hot alerts on negative feedback aka detractors , allowing you to quickly respond to customer concerns.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 6, 2024

Beginners can easily create customized surveys with no advanced scripting knowledge. Customization options are also limited which makes creating personalized surveys a challenge. Text Analytics Software Unlike Confirmit and Qualtrics, SurveySensum’s text analytics software comes with the free plan and in the free version.

Text Analytics 52

Text Analytics Omnichannel CX Social Media 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Source : G2 , Medallia Review, Mar 03, 2023 3. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52