SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 23, 2023

Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? The Text Analytics software enables users to get actionable insights from open-ended feedback.

NPS 52

NPS Social Media Outlook Text Analytics 52

SurveySensum

OCTOBER 26, 2022

Text analytics . Its one-on-one consultation with the CX expert enables users to take action on the feedback, allowing them to improve their customer experience. . Text analytics . To derive business insights, these top 10 online survey tools can help you out. Online survey tool. Ratings (as per G2). SurveySensum.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. Offer CX experts to assist you in survey design, data analysis, and best practices implementation. Book your Free CX Consultation with SurveySensum Request a Demo

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Lumoa

OCTOBER 15, 2023

Our research – “ State of Customer Experience 2023 ” showed that 37.5% of respondents mentioned that the other departments didn’t really see how CX initiatives made a difference. There are various CX platforms that can do that. And let’s not forget budget – a tight budget was a challenge for 32.8%

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

JUNE 3, 2024

Qualtrics: CX Consultation Are you new to the world of CX? These are some of the basic questions but they can also make or break your CX program – especially when you are new to CX and want to launch a CX program that gives you actionable insights and improves your business performance. What to ask?

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis CX 52

SurveySensum

SEPTEMBER 14, 2023

It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. SurveySensum goes a step further by offering CX consultation to its customers. 5) HelpStack Multi-Channel Support In-App Knowledge Base Customizable Widgets Contact their team Contact their team 3.9 (5)

Social Media 52

Social Media Start-ups Sentiment Analysis Text Analytics 52

SurveySensum

DECEMBER 13, 2024

Source: G2 , Medallia Review, Oct 05, 2023 2. But this is not just your regular CX tool, its a CX service that helps you not only create and analyze surveys but also helps you achieve your CX goals and boost your business growth. Dedicated CX experts provide end-to-end support and CX consultation.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Gainsight

OCTOBER 4, 2023

Text Analytics (formerly CX Center), which synthesizes trends in a high volume of survey data to help Customer Success Managers (CSMs) understand the key drivers behind customer sentiment and Net Promoter Score (NPS). At Gainsight, we’re all in on generative AI.”

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Technology AI 48

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

NOVEMBER 1, 2023

Quick Overview of Top 9 SurveySparrow Alternatives in 2023 SurveySensum Jotform SurveyMonkey Typeform Qualtrics CoreXM Forsta Alchemer Survey Culture Amp Formstack Forms Conclusion Why Look For SurveySparrow Alternatives? And, not just that, the platform provides a CX consultant who will make your CX a success. 5) Yes No 1.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. This ultimately enhances the overall customer experience and drives CX-focused ROI.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best online survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. 5 Pricing: Contact Qualtrics for pricing details. G2 Rating: 4.5/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%. Following are some of the key trends to look for in 2023. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? This is why it is all the more important that businesses pay attention to their mobile CX. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Create Mobile-Friendly Surveys and Improve Your CX Request a Demo

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Analyze the gathered feedback with the cutting-edge technology of Text analytics software.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JUNE 4, 2024

Popular tools like Qualtrics, Medallia, etc are not suitable for the needs of small businesses as they are expensive, and have way too advanced features with extra price and also without any implementation support or CX consultation. So, are there not any market research tools to match the needs of a small business? G2 Review : 4.4/5

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

SurveySensum

JUNE 6, 2024

It is not just a survey tool, it’s a full-fledged CX service. The tool also provides CX consultation and implementation support from top CX experts (with no extra charge!). The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

DMG Consulting

JANUARY 30, 2024

percent by the end of calendar year 2023. Leveraging these technologies in highly practical and useful ways delivers quantifiable benefits that improve productivity, self-service capabilities, and the customer and employee experience (CX/EX). Just as important, they improve the CX and productivity by speeding up resolutions.

AI 48

AI Contact Center Artificial Intelligence CRM 48

SurveySensum

NOVEMBER 10, 2023

9 Website Feedback Tools: A Quick Overview 9 Best Website Feedback Tools of 2023 SurveySensum UserTesting Chattermill GetFeedback NiceReply Hotjar BugHerd Qualaroo SurveySparrow Conclusion What is a Website Feedback Tool? The Text Analytics software enables users to get actionable insights from open-ended feedback.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

JUNE 5, 2024

A comprehensive tool that integrates CX surveys, employee surveys, and survey analysis into one platform can streamline the entire feedback process. Our View: SurveyMonkey is one of the popular names in the CX industry. With the right 360-degree feedback tool, small businesses can overcome these challenges.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 1, 2024

Or simply use a customer feedback tool like SurveySensum that comes along with a CX consultant who can help you identify the right feedback collection method for your business. SurveySensum’s AI text analysis tool does this automatically by examining thousands of comments. Meeting customers on platforms they use daily (e.g.,

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Lumoa

AUGUST 8, 2023

Lumoa’s intuitive interface and text analytics allowed everyone in the company to better understand customer sentiment, making NPS a more accessible and successful KPI. If you need more ways to boost your CX strategies, how about you check out the State of Customer Experience 2023? Download your copy now!

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

NOVEMBER 23, 2023

This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback. billion , representing a 9% growth compared to the same period in 2022.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 Tools like Text Analytics can do this in minutes and gives you top trends and sentiments from thousands of customer feedback. billion , representing a 9% growth compared to the same period in 2022.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

OCTOBER 23, 2024

Exploring NPS Scores in the B2B Domain After working over 10 years in the CX industry and interacting with different brands in the B2B sector, I have compiled a list of some industries in the B2B sector that are prominent across the world. Previously (last year – 2023) the score hovered over 25, but it has now reached 39.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

NOVEMBER 6, 2024

The tool also provides CX consultation from CX experts who provide CX solutions and recommendations for you to meet your CX goals. Qualtrics provides a wide range of advanced features that might be overwhelming for small businesses or beginners who need straightforward CX solutions. Ease of Use 8.1 Ease of Setup 8.3

Text Analytics 52

Text Analytics Omnichannel CX Social Media 52

SurveySensum

NOVEMBER 22, 2024

It is an ideal choice for businesses with large numbers of employees, access to seasoned CX professionals, and a huge budget to spend. Source : G2 , Qualtrics Review, May 22, 2023 3. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Using Medallia for your CX goals? Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Customer Experience : An all-in-one CX platform that helps businesses achieve their CX goals by tracking and measuring key CX metrics.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

FEBRUARY 14, 2025

SurveySparrow Pricing Alternative SurveySensum: The Smarter Alternative Affordable Pricing | 2-hour SLA Support Guaranteed | Free CX ConsultationNo Hidden Fees! Cost-Efficient, No Hidden FeesMore Value for Your Money Hidden fees and unexpected charges can cripple your CX budget. Source: G2 , Sep 11, 2023 2.

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI CX 52

SurveySensum

JANUARY 6, 2025

The tool caters to both beginners and seasoned professionals with a user-friendly interface for beginners and also advanced features like AI-enabled text and sentiment analysis, cross-tab analysis, a real-time ticketing system, WhatsApp surveys , and many more for CX professionals. Pricing: The pricing starts at $99/year.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52