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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru. Join us today to shape the future of BPO!

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The Evolution of Conversational AI in the Contact Center Industry

Taylor Reach Group

From checking bank balances in the 1980s to engaging in lucid conversations with AI chatbots in 2023, the core objective remains consistent: enhancing self-service capabilities. Tasks such as data entry and document processing have evolved, with customers entering data online and imaging technology automating data entry tasks.

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Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

The services range from customer service, legal support, data entry, marketing, and more. Another data revealed that two out of every five customers expect a response within an hour of contacting a brand via social media. But contemporary BPOs are much more than plain and old call centers.

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Conquering Uncertainty: How Intelligent Document Processing (IDP) Empowers Your Credit Analysts

Lightico

leap (YoY) in new-vehicle sales between March 2023 and March 2024. Accuracy at Scale – Building a Foundation for Informed Decisions Human error is an inevitable part of manual processes and data entry. IDP eliminates this risk factor by extracting data with exceptional accuracy using advanced algorithms and AI.

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Chatbot for Banking – Everything you Need to Know

Ameyo Callversations

billion globally by 2023, up from an estimated $209 million in 2019. A chatbot is helping companies speed the process, ending the paper trails, and eliminating the data entry time, which further enhances the data accuracy for banks. Cost-effective. Emerging Trends.

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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

Click here to take the 2023 State of CRM survey. Repetitive tasks like data entry, lead nurturing, and follow-ups can now be automated, freeing up time for employees to focus on higher-value activities. We want to hear from you about the new, out-of-the-box ways your company uses CRM to guide your sales and marketing efforts!

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5 Ways to Foster a Culture of Innovation with Automation and Self-Service

SugarCRM

For example, you can automate tasks like data entry, report generation, and steps in the customer support process. CX is one of the areas where a culture of innovation can be fostered with ease, especially in 2023, when we face a series of economic risks.