2023 Data Mining ML 
ClearAction
JUNE 25, 2023
My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. What was good in 2010 is probably not best in 2023. Build-on what you discover from data-mining to ask more interesting questions in surveys and other research.
ClearAction
JULY 11, 2023
What you’re seeing here is based on a recent article and webinar interview: 23 Customer Experience Practices You Should Stop in 2023 (CustomerThink article) What Your Customer Churn Rate is Telling You (LiveVox video) Modernize your thinking and clarity with 3 Customer Service value truths : 1) Stop Calling it All Customer Experience!
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